IT Service Desk Professional
hace 7 días
We are seeking a skilled IT Help Desk Support professional to join our team. As a member of our IT Help Desk, you will be responsible for providing technical support to our customers and resolving technical issues in a timely and efficient manner.
- The ideal candidate will have a strong understanding of computer hardware, software, operating systems, and networking.
- You will work closely with our internal teams to resolve complex technical issues and ensure that our customers receive exceptional service.
Tata Consultancy Services offers a comprehensive benefits package, including an indefinite contract from day one, competitive salary, insurance for major medical expenses, dental plan, training portals, and certifications to boost your professional development, pantry vouchers, life insurance, excellent work tools, and much more.
ResponsibilitiesThis role involves:
- Providing technical support to customers via various channels.
- Resolving technical issues using troubleshooting techniques and diagnostic tools.
- Documenting all interactions and issues resolved.
- Collaborating with internal teams to improve technical processes and procedures.
To be successful in this role, you must possess:
- Excellent communication and customer service skills.
- Strong technical knowledge of computer hardware, software, operating systems, and networking.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Experience with ticketing systems, remote desktop tools, and diagnostic utilities.
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