Customer Service Ambassador
hace 2 semanas
At MCI, we are seeking highly motivated individuals to join our team as Customer Service Ambassadors. As a representative of our esteemed company, you will play a vital role in delivering exceptional customer experiences and driving business growth. In this exciting opportunity, you will engage with customers through inbound and outbound calls, providing timely and professional assistance to resolve issues, promote products, and exceed customer expectations.
Key Responsibilities:
- Deliver exceptional customer service through effective communication, empathy, and problem-solving skills.
- Handle inbound and outbound calls efficiently, ensuring first-call resolution and meeting performance metrics.
- Stay up-to-date on product knowledge and promotions to effectively address customer inquiries and drive sales.
- Collaborate with colleagues to share best practices, resolve complex issues, and achieve shared goals.
- Participate in ongoing training and development programs to enhance skills and stay current with industry trends.
Requirements:
- High school diploma or equivalent required; prior customer service experience preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet performance targets.
- Basic computer skills, including proficiency in Microsoft Office Suite.
- Availability to work flexible schedules, including evenings, weekends, and holidays.
About MCI:
MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse clients. With a commitment to excellence and innovation, we strive to deliver exceptional experiences and drive optimal performance. As a valued member of our team, you will have access to industry-leading training, opportunities for career growth, and a dynamic work environment that values collaboration and teamwork.
Earnings:
The estimated annual salary for this position is $40,000-$60,000, depending on experience and qualifications. Our compensation package includes a competitive hourly rate, benefits, and opportunities for advancement.
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