Customer Service Expert

hace 1 mes


Hermosillo, Sonora, México Intugo A tiempo completo
Excel in a Customer-Focused Role with Intugo

We are seeking an experienced Customer Support Representative to join our team at Intugo. This full-time position offers a competitive salary range of $14,000.00 - $17,200.00 per month.

About the Job

This is a remote position that requires a dedicated workspace with 16 GB RAM memory, a 25+ Mbps upload speed, a headset, and webcam.

The ideal candidate will have excellent interpersonal skills, problem-solving abilities, and empathy. Previous customer service experience, particularly in the healthcare industry, is a plus.

Responsibilities
  • Engage with customers to provide exceptional experiences.
  • Address customer needs and provide accurate information to resolve issues.
  • Handle feedback and complaints professionally, striving for customer satisfaction.
  • Stay updated on regulations and policies.
Qualifications
  • High school diploma; a bachelor's degree is preferred.
  • Previous customer service experience, preferably in healthcare.
  • Excellent communication skills, including verbal and written proficiency in English.
  • Strong interpersonal skills and ability to work well with diverse customers.
  • Patient, empathetic, and able to remain calm and professional in challenging situations.
Benefits

Intugo offers:

  • Competitive compensation and benefits.
  • Opportunities for professional growth.
  • A supportive team dedicated to improving the patient experience.
Requirements

To excel in this role, you must have:

  • A dedicated workspace with the necessary equipment (16 GB RAM memory, 25+ Mbps upload speed, headset, and webcam).
  • Proven experience in customer service.
  • Advanced English language skills and excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to work well with diverse customers.
  • Patience, empathy, and the ability to remain calm and professional in challenging situations.


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