Customer Service Expert
hace 1 mes
We are seeking an experienced Customer Support Representative to join our team at Intugo. This full-time position offers a competitive salary range of $14,000.00 - $17,200.00 per month.
About the JobThis is a remote position that requires a dedicated workspace with 16 GB RAM memory, a 25+ Mbps upload speed, a headset, and webcam.
The ideal candidate will have excellent interpersonal skills, problem-solving abilities, and empathy. Previous customer service experience, particularly in the healthcare industry, is a plus.
Responsibilities- Engage with customers to provide exceptional experiences.
- Address customer needs and provide accurate information to resolve issues.
- Handle feedback and complaints professionally, striving for customer satisfaction.
- Stay updated on regulations and policies.
- High school diploma; a bachelor's degree is preferred.
- Previous customer service experience, preferably in healthcare.
- Excellent communication skills, including verbal and written proficiency in English.
- Strong interpersonal skills and ability to work well with diverse customers.
- Patient, empathetic, and able to remain calm and professional in challenging situations.
Intugo offers:
- Competitive compensation and benefits.
- Opportunities for professional growth.
- A supportive team dedicated to improving the patient experience.
To excel in this role, you must have:
- A dedicated workspace with the necessary equipment (16 GB RAM memory, 25+ Mbps upload speed, headset, and webcam).
- Proven experience in customer service.
- Advanced English language skills and excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work well with diverse customers.
- Patience, empathy, and the ability to remain calm and professional in challenging situations.
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