Customer Optimization Specialist I, Customer Optimization

hace 5 días


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Financial Advisor to join our team at Amazon Web Services Mexico S. de R.L. de C.V. as a Customer Optimization Specialist I. In this role, you will play a pivotal part in driving financial success for our customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend management.

Key Responsibilities
  1. Financial Advisory and Content Development: Collaborate with our AWS account team to build and deliver executive content, including financial business cases, Return on Investment and Total Cost of Ownership Analysis, and cost optimization strategies.
  2. Subject Matter Expertise: Become the go-to expert in all cost and commercial related aspects of the customer life-cycle, providing guidance and support to our customers.
  3. Cloud Spend Management: Educate and enable customers with tools to successfully manage cloud and IT spend, ensuring they get the most value from their AWS investments.
  4. Reporting and Analytics: Assess reporting and analytic needs of customers and identify solutions and approaches to meet those needs, ensuring they have the insights they need to drive business success.
  5. KPIs and Progress Tracking: Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations.
  6. Request Management: Manage numerous requests concurrently and strategically, ensuring timely and effective delivery of services to our customers.
  7. Best Practices: Understand and communicate billing, forecasting, and budgeting best practices to our customers, ensuring they have the knowledge they need to succeed.
Requirements
  • 5+ years of Microsoft Excel experience.
  • Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
  • Experience with sales CRM tools such as Salesforce or similar software.
  • Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.
  • 5+ years of finance, business management, and sales operations experience.
  • Experience working within a high-growth, technology company.
About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.



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