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Customer Success Strategist I, Customer Success
hace 2 meses
As a Cloud Optimization Specialist I, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend management.
Additionally, you'll lead the way in assessing reporting needs, establishing KPIs, and managing multiple strategic requests to ensure continuous progress and success in customer transformation and optimization initiatives.
Key Responsibilities- Act as a financial advisor and collaborate with AWS account team, to build and deliver executive content (such as financial business case, Return on Investment and Total Cost of Ownership Analysis, cost optimization strategies)
- Become the subject matter expert in all cost and commercial related aspects of the customer life-cycle
- Educate and enable customers with tools to successfully manage cloud and IT spend
- Assessing reporting and analytic needs of customers and identifying solution and approach to meet those needs.
- Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations
- Manage numerous requests concurrently & strategically
- Understand and communicate billing, forecasting, and budgeting best practices
At Amazon Web Services Mexico S. de R.L. de C.V. - C68, we value diverse experiences and encourage candidates to apply, even if they do not meet all of the preferred qualifications and skills listed in the job description.
We are committed to creating an inclusive team culture that empowers us to be proud of our differences. Our employee-led affinity groups foster a culture of inclusion that inspires us to never stop embracing our uniqueness.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
BASIC QUALIFICATIONS- Bilingual in Spanish and English
- Bachelor's degree or equivalent
- 5+ years of experience in a customer-facing role, such as account management, business development, or customer success
- Proficient in the use of AWS services and tools, as well as other cloud financial management and IT spend optimization tools
- Proven track record of driving financial success for customers through cloud optimization initiatives
- Excellent communication and presentation skills, with the ability to engage and influence executive-level stakeholders
- Experience leading and managing multiple strategic projects and initiatives simultaneously
- Strong analytical and problem-solving skills, with the ability to interpret data, establish KPIs, and provide data-driven recommendations
