Service Delivery Manager

hace 24 horas


Ciudad de México, Ciudad de México Takeda A tiempo completo
Job Description

We are seeking a highly skilled Service Delivery Manager to join our team at Takeda. As a key member of our organization, you will be responsible for overseeing the delivery of our Infrastructure, Development, and Engineering platform family (AIDE) services.

Key Responsibilities:

  • Develop and manage service delivery strategies that align with customer and business needs.
  • Manage service level agreements (SLAs), key performance indicators (KPIs), and objectives and key results (OKRs) to ensure customer satisfaction.
  • Collaborate with cross-functional teams to deliver consumer-obsessed services.
  • Provide service insights to customers and stakeholders.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 10+ years of experience in IT Service Management, Operations, or relevant project work.
  • Experience managing outsourced delivery teams as a virtual team lead.
  • Knowledge and understanding of IAAS/PaaS environments with a focus on AWS.
  • Understanding of infrastructure as code, modern patterns, and site reliability engineering concepts.

About Takeda:

Takeda is a patient-focused company that is transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We are committed to creating an inclusive and collaborative workplace where individuals are recognized for their backgrounds and abilities.

We are certified as a Global Top Employer and offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We welcome applications from all qualified candidates and are committed to creating an exceptional people experience for patients, communities, partners, and employees.



  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: IT Service Delivery ManagerNuvit Service is seeking a highly skilled IT Service Delivery Manager to join our team.About the RoleThe IT Service Delivery Manager will be responsible for ensuring seamless delivery of services to our clients. This includes leading project teams, resolving reliability issues, monitoring progress, tracking key...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Summary:Nuvit Service is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for ensuring seamless service delivery to our clients.Key Responsibilities:Client Relationship Management: Manage and exceed client expectations by delivering high-quality services and meeting...


  • Ciudad de México, Ciudad de México Publicis Groupe A tiempo completo

    Job Title: DevOps Service Delivery ManagerWe are seeking a highly skilled DevOps Service Delivery Manager to join our team at Publicis Groupe. As a key member of our organization, you will play a pivotal role in ensuring the maintenance and efficiency of our DevOps cycle, identifying opportunities for improvement, and driving continuous service delivery...


  • Ciudad de México, Ciudad de México Backbase Inc. A tiempo completo

    Service Manager Role at Backbase Inc.In this pivotal position, you will oversee the successful delivery of pre-configured dev environments with deployed components of our products and supporting projects post go-live phase.Key ResponsibilitiesCollaborate with the Customer Success team to discuss requirements and expected delivery timelines.Manage client...


  • Ciudad de México, Ciudad de México Vision Box A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Vision-Box. As a key member of our organization, you will be responsible for managing the delivery of contracted services to our clients.Key ResponsibilitiesManage the delivery of contracted services, including maintenance and information technology, to ensure...

  • Service Delivery Manager

    hace 1 semana


    Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Service Delivery ManagerAbout the Role:This is a key leadership position within the oil and gas industry, responsible for driving the implementation of service strategy and ensuring consistent execution across the service organization.Key Responsibilities:Develop and execute service strategy to drive business growth and improve customer...


  • Ciudad de México, Ciudad de México Vision-Box A tiempo completo

    About Vision-BoxVision-Box is a leading provider of biometric automation solutions, empowering governments, airports, and airlines to deliver premium customer experiences and high-quality services.Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the...

  • Service Delivery Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job OpportunityWe are seeking a highly skilled and experienced DevOps Service Delivery Lead to join our team at Publicis Sapient. As a key member of our organization, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Impact:Manage and...

  • Service Delivery Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Dresden Partners A tiempo completo

    About Dresden PartnersWe are a leading consulting firm specializing in recruitment, selection, and personnel management at both national and international levels. Our team acts as a bridge to connect top talent with leading global companies across various industries.Job SummaryWe are seeking a highly experienced Service Delivery Manager to join our team. As...

  • Service Delivery Expert

    hace 20 horas


    Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job OpportunityWe are seeking a highly skilled Service Delivery Specialist to join our team at Publicis Sapient. As a key member of our service delivery team, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Key Responsibilities:Manage...

  • Client Delivery Manager

    hace 1 semana


    Ciudad de México, Ciudad de México HSBC A tiempo completo

    Overview: In the realm of financial services, HSBC stands as a global leader, dedicated to fostering growth and prosperity. We are currently seeking a dynamic and proactive individual to fill the role of Consumer Delivery Manager within our esteemed Data Operations division. Role Summary: The Consumer Delivery Manager will play a pivotal role in our senior...

  • Service Delivery Expert

    hace 19 horas


    Ciudad de México, Ciudad de México Publicis Groupe A tiempo completo

    {"h3": "Job Overview"} At Publicis Groupe, we're committed to helping our clients thrive in a rapidly changing world. As a Service Delivery Specialist, you'll play a critical role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement. {"h3": "Key Responsibilities"} Manage...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Delivery Shift Manager to join our team at Amazon. As a key member of our Logistics team, you will be responsible for overseeing the day-to-day operations of our delivery station, ensuring the safe and efficient delivery of Amazon orders to our customers.Key ResponsibilitiesOperational Management:...

  • Service Delivery Manager

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to lead our teams in delivering exceptional IT infrastructure services to our clients. As a key member of our team, you will be responsible for implementing customer contracts, defining project plans, tracking progress, and ensuring successful project outcomes.Key ResponsibilitiesLead...

  • Service Delivery Manager

    hace 20 horas


    Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach Gmbh & Co. Kg A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Hemmersbach GmbH & Co. KG. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesLead assigned teams to implement customer contracts, defining, planning, tracking, and...

  • Client Delivery Manager

    hace 1 semana


    Ciudad de México, Ciudad de México HSBC A tiempo completo

    Overview: HSBC is a leading global banking and financial services organization, with a presence in 64 countries and territories. We are committed to fostering an environment where businesses can flourish and economies can thrive, ultimately helping individuals achieve their aspirations. Position: Consumer Delivery Manager We are seeking a proactive and...

  • Operations Manager

    hace 7 horas


    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Station Manager to join our Amazon Logistics team in Mexico. As a key member of our operations team, you will be responsible for leading a team of Process Assistants and Delivery Service Providers in the day-to-day management of our delivery station.Key ResponsibilitiesReview operational forecasts...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Shift Manager to join our Amazon Logistics Team in CDMX, MX. As a Shift Manager, you will be responsible for the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.Key ResponsibilitiesManage a team of Process...

  • Service Delivery Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Dresden Partners A tiempo completo

    About Dresden PartnersWe are a global recruitment agency specializing in IT Recruitment in Mexico, LATAM, and the USA. Our mission is to connect top talent with top-tier companies, providing a bridge to job opportunities.Job SummaryWe are seeking a highly experienced Service Delivery Manager to lead our Contact Center operations. The ideal candidate will...


  • Ciudad de México, Ciudad de México Trax A tiempo completo

    About the RoleTrax is seeking a highly skilled Operations Service Manager to join our team of technology professionals. The OSM will be responsible for ensuring excellent ongoing service operations for our deployed Trax solution and customers, through excellent ongoing delivery and proactive issue management and resolution.Key ResponsibilitiesSingle point of...