Chief Incident Resolution Strategist
hace 1 mes
Citi seeks a seasoned professional to fill the role of Chief Incident Resolution Strategist in its Infrastructure Technology team.
The ideal candidate will have 5-8 years of experience in delivering infrastructure technologies with a proven track record of operational process change and improvement.
We offer a competitive salary range of $110,000 - $140,000 per year, based on the successful candidate's qualifications and location.
Key Responsibilities:
- Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and incident management process execution
- Manage support teams to address and resolve outages
- Triage all the appropriate support teams for expedite troubleshooting within a technical bridge and business bridges
Requirements:
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
Benefits:
- Citi is an equal opportunity and affirmative action employer
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