Chief Incident Resolution Strategist

hace 1 mes


Xico, México Citi A tiempo completo

Citi seeks a seasoned professional to fill the role of Chief Incident Resolution Strategist in its Infrastructure Technology team.

The ideal candidate will have 5-8 years of experience in delivering infrastructure technologies with a proven track record of operational process change and improvement.

We offer a competitive salary range of $110,000 - $140,000 per year, based on the successful candidate's qualifications and location.

Key Responsibilities:

  • Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and incident management process execution
  • Manage support teams to address and resolve outages
  • Triage all the appropriate support teams for expedite troubleshooting within a technical bridge and business bridges

Requirements:

  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills

Benefits:

  • Citi is an equal opportunity and affirmative action employer


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