Technical Network Specialist
hace 1 mes
The Service Delivery Team in Global Network Services is responsible for the Global Network Service Operations. This role plays a crucial part in providing 2nd and 3rd line support, managing internal data communications systems, including LANs, WLANs, and WANs. The successful candidate will implement networked systems, configure, support, and troubleshoot network problems, and coordinate with vendors for installation of routers, concentrators, switches, and firewalls.
About the RoleThe Senior Service Delivery Engineer reports directly to the Regional Service Delivery Manager within the unit Network & Communication, which is part of the Global Infrastructure Services (GIS) department.
- Identify, research, and resolve 2nd & 3rd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs, and other Network components.
- Support central/regional/local projects and demands with all Network-related topics.
- Execution of project tasks in IT infrastructure projects and responsibility to provide project deliverables in accordance with agreed Work Breakdown Structure (WBS).
- Continuously optimize the network regarding performance, reliability, security, and cost.
- Development and implementation of technical guidelines and standards.
- System operations, maintenance, and documentation in accordance with compliance requirements as well as quality assurance and development of standards.
- Assurance of IT-based service quality in accordance with agreed SLA's/OLA's.
- Ensuring system integrity and security through necessary measures, for example log analysis and patch management.
- Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change, and Configuration Mgmt.).
- Security management for the service components.
- Promote development and implementation of network guidelines and standards.
- Cloud manage infrastructure Cisco or Meraki.
- Advanced English.
- Experience in maintaining, optimizing, and developing network services in close cooperation with internal & external service providers.
Nice to have:
- CCNA CCNP Certifications.
- Experience with (LAN, WLAN, WAN, Firewall).
We offer a competitive salary of €70,000 - €90,000 per year, depending on experience, and a range of benefits, including health insurance, pension plan, and professional development opportunities.
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