Senior Business Solutions Consultant

hace 4 días


Ciudad de México, Ciudad de México ServiceNow A tiempo completo
Job Description

The Senior Security Business Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Security Business Consultant is the functional and technical expert in customer engagements.

Key Responsibilities:

  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications.

Requirements:

  • 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow

About ServiceNow:

ServiceNow is a leading provider of cloud-based services for IT, customer service, and security operations. Our platform helps organizations automate and streamline their business processes, improving efficiency and reducing costs.



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