Strategic Product Development Manager

hace 1 mes


Guadalajara, Jalisco, México Ing A tiempo completo

**Role Overview**


ING is seeking a highly skilled Strategic Product Development Manager to lead the development of innovative solutions for our Business Banking clients. The successful candidate will have a proven track record in product development and management, with a strong focus on customer needs and expectations.


**Key Responsibilities**



  • Develop and implement relationship opening and review processes for Business Banking clients
  • Initiate change based on feedback from internal stakeholders, customer feedback, and business objectives
  • Negotiate scope with business partners to align on objectives around time to market, effort, and value
  • Responsible for the analysis, identifies, and quantifies opportunities for new features and new ideas
  • Create specifications for the IT team and follow up until development is done and put in production
  • Responsible for the documentation necessary according to internal and external regulations and for the specifications needed to be included in sales, support, and marketing materials
  • Follow up competition developments and legal requirements and come up with initiatives meant to maintain or improve ING's competitive advantages
  • Act as the third line of support for the customer support and sales department
  • Take an active role in the QBR planning and execution
  • Actively participate in Agile ceremonies of the squad

**Requirements**



  • Strong knowledge on KYC legislation and processes with a focus on customers
  • User journey design thinking and customer testing across digital services
  • Capacity to come up with new innovative ideas on automation and digitization of existing flows
  • Ability to interpret and/or write business documentation and process specifications
  • Excellent analytical, organizational, innovative, problem-solving, and follow-up skills with the ability to meet time-sensitive deadlines; capacity to work under pressure
  • Excellent oral and written communication skills in English and Romanian
  • University degree in related fields preferred
  • 4+ years of experience in banking and 4+ years proven experience in a similar role

**Benefits**



  • Annual Performance Bonus up to two salaries
  • Extra vacation days depending on the total length of working experience
  • Flextime - our own way of working
  • Monthly budget on the Benefit platform
  • Internal mobility is encouraged
  • Possibility to access International Short-Term Assignments or Long-Term Assignments
  • Learning & Development opportunities
  • Pluralsight & e-learning platforms
  • CSR activities: tree planting, coding lessons for teenagers, etc.

**About ING**


At ING, we are committed to empowering people and organizations to realize their own vision for a better future. We are a universal bank with 1.6 million clients from three business segments: individual clients (Retail), SMEs and Mid-Corporate clients, and Wholesale Banking.


**How to Apply**


If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter.


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