Payroll Operations Analyst

hace 4 días


Ciudad de México, Ciudad de México Copeland A tiempo completo
About the Role

The Payroll Operations Analyst is a key member of the Payroll Operations Team at Copeland. In this capacity, the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the global service level goals.

Key Responsibilities
  • Serve as liaison between Payroll Operations, HRIS Operations, and the Business Unit Customers by interacting with HR, Employees, other departments, and external vendors to understand their requirements and needs.
  • Track resolution of issues and risks critical to production and processes to achieve customer service goals.
  • Create adjustments needed to correcting balances, hours, earning, etc., all types of balance adjustments.
  • Provide primary support to users and resolve questions in all areas of HCM specifically Payroll and employee self-service.
  • Provide support for employee transfers across Emerson businesses.
  • Identify and report unknown/unresolved errors that impact productivity and/or the employee experience.
  • Perform regression testing for recurring patches/updates to the HCM and Payroll system functionality based on assigned test scripts.
  • Ensure accurate and timely payroll payments to employees on the MX payrolls, which includes multiple states, multiple pay frequencies, and multiple legal entities.
  • Complete basic payroll functions including balance adjustments, mass salary updates, emergency payments, and periodic processing as required.
  • Attend periodic training to maintain levels of proficiency.
  • Maintain good knowledge in the software tools that are used to manage and maintain accurate data processing.
  • Support benefits function as it relates to employee contributions for healthcare, pension information, etc.
  • Maintain HCM data integrity and confidentiality.
  • Provide timely documentation and responses to questions that arrive through the department mailbox, email, and phone requests.
  • Research and investigate laws and regulations as needed.
  • Following up with customers and team members on requests timely and accurately.
  • Other duties as assigned by management.
  • Social Security activities, SDI calculations, generate and review SUA files, variability calculations, build up social security txt files.
  • Voluntary and non-voluntary terminations calculations.


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