Maersk Customer Success Manager
hace 5 días
We are seeking a highly skilled Customer Success Team Leader to join our team at Maersk. As a key member of our Global Service Center, you will play a vital part in managing the customer success partner team and supporting the area sales team in managing and growing assigned accounts.
Key Responsibilities:- Manage the Customer Success Partner team to ensure seamless execution of account management activities and develop customer relationships.
- Drive engagement and standardization across the team to enhance customer experience and support business growth.
- Collaborate with One Team Sales to ensure effective support on transactional process execution and drive invoice quality.
- Monitor and improve customer Net Promoter Score, review customer compliance, and provide insights to client managers.
- Assign leads for potential new business and drive online uptake to expand our customer base.
- Develop and implement strategies to drive allocation improvements and standardization.
- Bachelor's Degree in Business or a related field.
- Minimum 2 years of experience in Customer Success or relevant management experience.
- Proven track record in account management, team management, and commercial knowledge.
- Excellent communication and stakeholder management skills.
Maersk is a global leader in transportation services, operating in 130 countries and employing around 70,000 people. We are committed to a diverse and inclusive workplace, embracing different styles of thinking and valuing diversity and inclusion.
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