Customer Experience Agent

hace 1 mes

Ciudad de México, Ciudad de México Maersk A tiempo completo

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customer's supply chain. We count on our people to make it happen.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.

The opportunity:

As a Customer Experience Agent, you'll play a vital part in our success. You'll proactively identify issues, mitigating them and achieve best-in-class Customer Service.

Owns and manages the customer experience. Our customer service team has responsibility for end-to- end customer experience, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution.

Responsibilities:

  • Ensuring accurate and timely submission of all required documents for ocean exports, including bills of lading, shipping instructions, and customs declarations.
  • Coordinating with various departments to gather necessary information and documents.
  • Using tracking systems to monitor the status of shipments from origin to destination.
  • Collecting and analyzing data to generate reports that provide insights into operational performance.
  • Creating customized reports for different stakeholders .
  • Collaborating with Global Service Center (GSC) teams in Mexico and Manila to streamline processes and ensure consistent service delivery.
  • Assisting in the development and tracking of KPIs.
  • Preparing KPI reports and presentations for stakeholders.

Requirements:

  • Experience in similar positions having served customers in a Logistics/Transport company.
  • Operational Expertise: Export & Import Documentation.
  • Intermediate English (Capable to have business conversations, reading, writing and perform presentations).
  • Intermediate/Advanced Excel (graphics, dynamic tables, formulas).
  • Customer Centricity
  • Be a team player, genuinely believes and lives according to collaboration.
  • Shows constant and consistent care on every task and interaction.
  • Open to receive feedback: To listen and learn from other perspectives/point of views, and eager to learn from mistakes and share best practices and lessons learnt.
  • Able to work under KPI's and objectives.
  • Energetic, Proactive, Well-organized, Self-Initiated/Self-driven, time management
  • High sense of urgency.

#LI-SL1

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ***************

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