ERP Technical Solutions Expert

hace 6 días


Zapopan, Jalisco, México Oracle A tiempo completo

**Job Summary:** We are seeking an experienced ERP Technical Solutions Expert to provide technical and functional support to our customers.

**About the Role:**

In this role, you will be responsible for providing excellent customer service support, tracking incidents, diagnosing, replicating, fixing, and resolving complex and critical cases. You will work closely with customers to understand their issues and provide timely resolutions.

**Key Responsibilities:

  • Provide technical and functional support to customers on Oracle ERP Financial solutions
  • Analyze and resolve complex technical issues related to enterprise resource planning systems
  • Develop and implement effective solutions to improve customer satisfaction and reduce issue resolution time
  • Maintain a deep understanding of Oracle ERP Financial solutions and industry trends

**Requirements:**

To be successful in this role, you must have:

  • A strong background in ERP Applications, particularly General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, and Tax (Fusion, Oracle EBS, PeopleSoft or JD Edwards Application)
  • Knowledge of OBIEE, OBIA, BI Publisher, and OTBI
  • Experience with Java, XML, SQL, and PL/SQL
  • Excellent problem-solving skills and a can-do attitude
  • Ability to analyze details, log/trace files, and work with incomplete or ambiguous data

**Ideal Candidate:**

We are looking for a candidate who has experience working in an ever-changing environment, has a strong detail-oriented attitude, and is able to test and replicate issues in labs.

**Compensation:** The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.

**Benefits:** Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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