Oracle Support Engineer: Technical Solutions Expert
hace 4 días
As a member of Oracle's Support organization, you will deliver exceptional post-sales support and solutions to customers worldwide. Your primary focus will be on resolving technical customer inquiries via phone and electronic means, while also serving as an advocate for customer needs.
**Key Responsibilities:**
- Act as a primary point of contact for customers, OEMs, and VARs for technical support and issue resolution.
- Deliver in-depth knowledge of Oracle products, including JD Edwards EnterpriseOne, to ensure customer success.
- Collaborate with internal Oracle employees to provide advice and assistance on diverse customer situations and escalated issues.
- Contribute to knowledge management, automation, communities, and training initiatives to drive customer satisfaction and product improvement.
**Requirements:**
- Bachelor's degree in a technical field or equivalent experience required.
- 4+ years of relevant experience, preferably 2+ years in JD Edwards EnterpriseOne.
- Strong functional knowledge of JD Edwards modules, including Manufacturing, Distribution, Finance, and HCM.
- Understanding of JD Edwards architecture and technical knowledge of databases, operating systems, XML, Java, or other related technologies.
- Excellent communication skills in English (written and spoken) and ability to handle multiple priorities effectively and efficiently.
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