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Senior ERP Technical Specialist with Advanced Support Expertise

hace 1 mes


Zapopan, Jalisco, México Oracle A tiempo completo

Job Overview

We are seeking a highly skilled Senior ERP Technical Specialist to join our team at Oracle. As a key member of our support organization, you will provide exceptional technical support and solutions to our customers worldwide.

About the Role

This is an exciting opportunity for a talented individual to leverage their expertise in Enterprise Resource Planning (ERP) applications, particularly in the areas of General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, and Tax. You will be responsible for delivering post-sales support and solutions to our customers, while serving as an advocate for their needs.

Key Responsibilities

  • Resolving post-sales non-technical customer inquiries via phone and electronic means.
  • Providing technical support and troubleshooting for Electronic Support Services.
  • Facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Requirements and Qualifications

To succeed in this role, you should have:

  • 7 years of experience with Core products or 8 years of experience with Applications products.
  • A technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry.
  • Excellent verbal and written communication skills, with bilingual proficiency in English and Spanish.
  • Demonstrated understanding of Applications at a functional and technical level, preferably with Oracle.
  • Experience with ERP applications, OBIEE, OBIA, BI Publisher, OTBI, Application Server Architecture, Java, XML, SQL, and PL/SQL.

Benefits and Compensation

We offer a competitive salary of $120,000 per annum, based on the company's budget and market standards. In addition to a comprehensive compensation package, we also provide benefits including medical insurance, retirement plans, and opportunities for career growth and development.