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Customer Success Engagement Lead

hace 2 meses

Xico, México Improvado Inc. A tiempo completo
About the Role

We are seeking an accomplished Customer Success Engagement Lead who will be instrumental in executing and leading a full spectrum of Professional Services offerings for Improvado Inc.

Key Responsibilities:
  • Prioritize customers with a commitment to excellence in support.
  • Independently and accurately create project and resource plans while collaborating with clients and internal Professional Services practice leads.
  • Ensure projects align with Professional Services standards, stay within budget, and adhere to timelines.
  • Engage in client consultations and lead meetings with a strategic mindset.
  • Manage client relationships hands-on through comprehensive project execution.
  • Partner closely with Sales, Engineering, Product, and Support to align with the company's strategic goals.
About You:
  • Proficient in English and capable of engaging effectively in a client-facing capacity.
  • A track record of directly managing and executing projects, with a minimum of 3 years in client-facing roles such as Project Lead, Customer Success Manager, Sales Engineer, Account Manager, or similar.
  • Demonstrated expertise in leading cross-functional teams with a commitment to strong interpersonal skills.
  • Technically savvy, with the ability to not just coordinate but also to drive the technical aspects of project delivery management, system analysis, or technical pre-sales.
  • A consummate professional who is personable and dedicated to client stewardship.
  • Exceptionally organized and adept at juggling multiple tasks and clients.
  • Stellar communication and collaboration skills, ensuring seamless teamwork across departments.
Preferred Qualifications:
  • Experience in delivering Professional Services in a SaaS/AdTech company, strategic consulting firm, or large system integrator, especially within a high-growth or fast-paced environment.
  • Project management proficiency in SaaS, Big Data, or high-traffic projects.
  • Knowledge of MarTech/AdTech industry practices.
  • Solid technical foundation (SQL, API, programming, etc.).
  • Startup experience is valued.