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","p": "At Clara, we're revolutionizing spend management in Latin America. Our cutting-edge platform offers locally-issued corporate cards, Bill Pay, financing solutions, and a highly-rated software platform, trusted by thousands of top companies in the region.
","h3": "We're seeking a Customer Happiness Associate who will:
","ul": [{"li": "Have experience in Fintech companies and a passion for delivering exceptional customer experiences."}, {"li": "Help resolve escalated issues through various channels, providing timely and effective solutions."}, {"li": "Troubleshoot, investigate, and document customer issues in our admin system, ensuring accuracy and attention to detail."}, {"li": "Provide follow-up calls to customers to address concerns and ensure satisfaction."}, {"li": "Identify opportunities to upsell or cross-sell products and services to customers, driving business growth."}, {"li": "Possess 2+ years of experience as a Customer Success Agent or Customer Representative, with a strong track record of success."}, {"li": "Demonstrate English professional proficiency and excellent communication skills."}, {"li": "Be a patient, detail-oriented, and effective communicator, with a focus on delivering high-quality customer service."}, {"li": "Propose innovative solutions to customer issues, leveraging your analytical skills and knowledge of our products."}, {"li": "Have advanced skills in Office and Google Drive, as well as experience with CRM systems like Hubspot."}, {"li": "Be a multitasker, able to handle multiple customer interactions simultaneously and prioritize tasks effectively."}],"h3": "We value:
","p": "At Clara, we prioritize:
","ul": [{"li": "Clarity: Open and direct communication that fosters trust and understanding."}, {"li": "Simplicity: We strive to make complex processes easy to navigate and understand."}, {"li": "Ownership: Every team member is an owner, taking pride in their work and contributing to our mission."}, {"li": "Pride: We create high-quality products that we're proud to stand behind."}, {"li": "Inclusivity: We celebrate diversity and promote a culture of respect and empathy."}],"h3": "We offer:
","p": "Join our team and enjoy:
","ul": [{"li": "A competitive salary and robust stock ownership plan."}, {"li": "A comprehensive benefits package tailored to your needs and lifestyle."}, {"li": "Opportunities for growth and professional development in a fast-paced environment."}, {"li": "The chance to shape the future of B2B payments in Latin America and drive economic growth."}]
