Customer Service Representative

hace 2 semanas


Quintana Roo, México IWG plc A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at IWG plc. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating a welcoming and productive work environment for our clients.

Key Responsibilities

  • Provide exceptional customer service to clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the day-to-day operations of the community, including administrative tasks, facilities management, and maintenance of the workspace.
  • Build strong relationships with clients, understanding their business needs and providing tailored solutions to meet their requirements.
  • Work closely with the Community Manager to develop and implement strategies to drive client engagement and retention.
  • Ensure the community is maintained to the highest standards, including cleanliness, safety, and security.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven customer service experience, with a track record of delivering exceptional service in a fast-paced environment.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic IT skills, including proficiency in Microsoft Office and other relevant software.
  • Legally eligible to work in the country and at least 18 years old.
  • B1 or higher level of English communication skills.

What We Offer

  • A competitive total compensation package, including a salary and benefits.
  • A bright and inspiring work environment, with opportunities for professional development and growth.
  • A professional workplace community, with a focus on work-life balance and employee well-being.
  • A quarterly bonus plan program, with a competitive salary rate.


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