Associate Commercial Executive

hace 2 semanas

Xico, México S&P Global, Inc. A tiempo completo

About the Role: We are seeking a highly skilled Associate Commercial Executive to join our Primary Accounts team in the LATAM region. As a key member of our team, you will be responsible for developing and maintaining positive relationships with our Commodity Insights clients to understand their business needs, drive service adoption, and provide feedback on account health and user best practices.

Responsibilities:

  • Proactive outreach to contact clients and discuss current services, client needs, complementing products, and required service follow-up.
  • Retention activities including mid-point and renewal touch points documented in Salesforce.
  • Managing incoming calls and e-mails for assigned accounts.
  • Set-up and provide training as needed in coordination with the Specialists and support team.
  • Contact all newly added contract users to introduce them to the products.
  • Discover and diagnose possible up-sell/cross-sell opportunities.
  • Assist with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise.
  • Work across Commodity Insights organization to resolve any client issues in a timely manner.
  • Document all client interactions in Salesforce.
  • Complete other assignments as required and/or assigned.

What We're Looking For:

  • A successful candidate for this role must have excellent interpersonal, written, and oral communication skills to effectively communicate and diagnose client needs during proactive outreach calls and product training sessions.
  • Ability to identify client problems through consultative questioning.
  • Ability to determine solutions for customers and get the "big-picture" view of the client from a client relations standpoint.
  • Effective time and task management skills.
  • Strong attention to detail.
  • Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred.
  • Capability to work independently as well as part of a team.
  • Strong problem-solving and analytical skills.
  • Strong background in Sales, Business Development, and Client Relations are preferred.
  • Experience in Salesforce.

About S&P Global Commodity Insights:

We are a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

What's In It For You?

We take care of you, so you can take care of business. Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too.
  • Beyond the Basics: From retail discounts to referral incentive awards.

Diversity, Equity, and Inclusion at S&P Global:

We believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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