Operational Coordinator

hace 4 semanas


Monterrey, Nuevo León, México Contactpoint 360 A tiempo completo

**Job Summary**

We are seeking a highly skilled Operational Coordinator to join our team at Contactpoint 360. As an Operational Coordinator, you will be responsible for analyzing and maintaining Client Service Level Agreements, implementing improvement plans as needed, and maximizing revenue generation to reach long and short-term financial projects.

Key Responsibilities:

  • Analyze and maintain all Client Service Level Agreements
  • Implement improvement plans as needed
  • Maximize revenue generation to reach long and short-term financial projects
  • Select, train, develop, and manage performance of direct reports and their associates
  • Manage and review operational reports
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports
  • Conduct regular one-on-ones with direct reports
  • Create a positive work environment through employee engagement
  • Participate in cross-functional meetings
  • Implement best practices and over-deliver for clients

Requirements:

  • High school diploma or equivalent required
  • Bachelor's degree preferred
  • Bilingual (English / Spanish) - 100% in both verbal and written forms
  • Excellent interpersonal skills with good negotiation tactics
  • Strong track record of customer-focused service and attention to detail
  • Prior leadership / management experience is a plus
  • Experience using Microsoft Office
  • Strong analytical skills and a strong ability to identify problems and actively come up with solutions

What We Offer:

  • Great salary
  • Performance bonus
  • Full-time job with 48 hours of work


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