Senior Operations Representative

hace 5 días


Ciudad de México, Ciudad de México NTT DATA, Inc. A tiempo completo

We are seeking a highly skilled and experienced professional to join our team as a Senior Operations Representative. This role will be responsible for overseeing and facilitating ITIL-based service support and technical account management on a 24x7 basis.

The ideal candidate will have a strong background in service delivery processes, including incident management, problem management, request management, change management, service level management, and configuration management.

About NTT DATA Services

NTT DATA Services is a leading provider of IT and business services, including cloud, data, and applications. As part of NTT DATA, a global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.

Key Responsibilities:

  1. Manage and oversee service delivery processes to ensure seamless execution and high-quality results.
  2. Develop and implement effective incident management strategies to minimize downtime and maximize customer satisfaction.
  3. Collaborate with cross-functional teams to resolve complex problems and improve service delivery.
  4. Design and implement change management processes to ensure smooth transitions and minimal disruption to business operations.
  5. Monitor and report on service level agreements (SLAs) to ensure compliance and continuous improvement.
  6. Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.

What We Offer:

NTT DATA Services is an equal opportunity employer and offers a dynamic and inclusive work environment. We are committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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