Senior Operations Manager

hace 2 días

Ciudad de México, Ciudad de México Citi A tiempo completo
Job Summary

The Senior Operations Manager is a senior management level position responsible for overseeing the delivery of operations support services in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities
  • Lead and manage professional teams and departments through delegation of tasks and responsibilities.
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements.
  • Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel.
  • Create and develop budget, policy formation, and short-term resource planning.
  • Manage complex and varied issues with significant departmental impact.
  • Apply in-depth knowledge of how areas integrate within the sub-function as well as coordinate and contribute to the goals of the entire function.
  • Provide evaluative judgment based on analysis of information in complicated and unique situations.
  • Ensure essential procedures are followed and contribute to the defining standards.
  • Exercise independence of judgment and autonomy.
  • Act as a subject matter expert to senior stakeholders and/or other team members.
  • Manage teams effectively.
  • Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Requirements
  • 6-10 years of experience with a background in the Financial Services Industry (Commercial Banking related experience is an advantage).
  • Extensive knowledge of Client Onboarding processes.
  • Working knowledge of Commercial Liability Account Opening, Maintenance & Anti-Money Laundering (AML) Requirements.
  • Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM), and Commercial Liability Products.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
  • Proven organization and time management skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.
Education
  • Bachelor's degree/University degree or equivalent experience.
  • Master's degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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