Client Experience Specialist
hace 3 semanas
About S&P Global Dow Jones Indices
We provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction.
Job Description
The Client Services team provides support to clients 24 hours a day, 5 business days a week. We offer email and phone support in English, Japanese, Mandarin, Portuguese, and Spanish from our regionally based offices in various locations around the world.
As a Client Service specialist, you will work collaboratively with a wide cross-section of teams within S&P Global Dow Jones Indices, including index production, sales, product management, marketing, and technology. This role provides direct exposure to some of the largest, sophisticated indexers in the world, assisting users with S&P DJI data, files, and delivery platforms.
Responsibilities:
- Work directly with clients via phone and email, responding to inquiries, working with subject matter experts on complex queries, and troubleshooting client issues.
- Draw insights from client interactions and communicate them effectively to appropriate internal teams to enhance the overall client experience.
- Speak competently on S&P DJI products and services.
- Represent the client point of view when preparing and implementing modifications to data services.
- Troubleshoot client access to proprietary and non-proprietary data distribution platforms.
Requirements
To be successful in this role, you must have a BA in Finance, Economics, or a related field. You should also have proven proficiency in English and experience in Financial Services, preferably in a client-facing support role. Additionally, you should be able to use Excel independently and have strong writing skills to communicate complex concepts effectively.
Estimated Salary Range: $60,000 - $90,000 per year
This salary range is an estimate based on industry standards and location. It may vary depending on individual circumstances.
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