Service Desk

hace 2 semanas

Monterrey, México Xcala A tiempo completo

Embárcate en una Nueva Aventura con **VERCAN** como "**Service Desk - Help Desk**"

Solicitamos "**Service Desk - Help Desk**" para una empresa importante dedicada a la consultoría de sistemas, con 20 años de experiência en el ramo y más de 15 años especializada en la atención a colegios a través de _Nemax_. Con el objetivo de brindar asistencia de alta calidad al cliente resolviendo problemas y consultas de manera eficaz.

**Funciones**
- Brindar soporte cliente
- Atención de reportes, incidencias vía telefónica, correo electrónico y chats entrantes.
- Recibir, diagnosticar y solucionar el problema o canalizarlo a los especialistas, si es necesario.
- Levantamiento de ideas de mejora
- Capacitaciones a colegio para uso de sistema como parte de implementación
- Dar servicio a los usuarios mediante la solicitud de tickets de nível 1.
- Escalar y derivar solicitudes (nível 2) con el área correspondiente.
- Seguimiento y cierre de incidentes/solicitudes de los clientes
- Diagnosticar y resolver las consultas y problemas de los clientes
- Asegurar la satisfacción del cliente.
- Escalación de Consultas y Problemas a las áreas correspondientes de forma efectiva

**Requisitos**
- Manejo de Paquetería Microsoft Office
- Excel (cálculo, operaciones básicas, depuración de tabla, buscador)
- Herramientas de google (meet para tema de capacitación)
- Plataformas para soporte remoto - ScreenConnect
- Uso de conmutador
- Uso de sistema de gestión de incidencias
- 3- 5 años de experiência como mínimo en help desk - servicio al cliente en plataformas
- Conocimiento en Cobranza y contabilidad (deseable)
- Habilidad numérica
- Excelente Redacción y ortografía
- Horario: lunes a jueves 8:30 am 5:00 pm presencial y viernes home office de 8:00 a 5:00 pm
- Ubicación: Carretera Nacional # 5002 A-807 Col. Villas la Rioja Monterrey, Nuevo León - Edificio Quadra Towers

**Ofrecemos**
- Sueldo base mensual
- Prestaciones de ley
- Acceso gratuito a estacionamiento
- Permiso de 4 días con goce de sueldo y sin descontar días de vacaciones
- Actualización de sueldo por año
- Bono anual de media quincena
- Híbrida
- Crecimiento laboral

Tipo de puesto: Tiempo completo

Tipo de jornada:

- Turno de 8 horas

Pregunta(s) de postulación:

- ¿Cuál es tu expectativa económica?

Lugar de trabajo: Empleo presencial

  • French Service Desk

    hace 2 semanas

    Monterrey, México Agile Global Solutions A tiempo completo

    We are actively seeking a dedicated **French Service Desk Technician** to enhance our IT support team. In this role, you will provide **French IT support** and ensure efficient troubleshooting for our clients' technical issues, delivering high-quality **service desk solutions**. Key Responsibilities: - Respond promptly to incoming **service desk queries**...

  • Analista Service Desk

    hace 4 semanas

    Monterrey, México Open Service A tiempo completo

    Somos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...

  • Service Desk Ti Jr

    hace 2 semanas

    Monterrey, Nuevo León, México Open Service A tiempo completo

    Por crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES.HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Service Desk Coordinator

    hace 15 horas

    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Key ResponsibilitiesThis Service Desk Coordinator role involves providing first-level support for technical issues and incidents, logging all service desk interactions in the ticketing system, and escalating issues to the appropriate team or individual.You will also be responsible for ensuring timely and accurate resolution of all service desk issues,...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...

  • Service Desk

    hace 2 semanas

    Monterrey, México HRO A tiempo completo

    We are looking for great **Service Desk Agent **to answer **ONSITE** inbound calls to provide exceptional customer service and tech support, responding inquiries about: services, processing payments, or performing general IT maintenance to Biggest American Chains in North America. For more complex problems that require nuanced instruction, you will contact...

  • Analista Service Desk

    hace 3 semanas

    Monterrey, Nuevo León, México Open Service A tiempo completo

    Somos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales.Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como:**Analista de Service Desk**- **Disponibilidad**_ de Lunes a Viernes.- **Experiência**_- De 6 a 1 año...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Customer Service Representative for Insurance Agencies

    hace 1 semana

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **About Cover Desk**:Cover Desk is a leading provider of virtual assistants to independent insurance agencies in the United States. We celebrate six years of successful partnerships, helping agencies grow and thrive with our highly educated and talented team based in Monterrey, Mexico.**Job Scope**:We are seeking a Bilingual Customer Service Representative -...

  • Bilingual Customer Service Representative

    hace 6 días

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Service Desk

    hace 4 semanas

    Monterrey, México CAPSITI A tiempo completo

    Consultoria de Head Hunter IT Nos encontramos en búsqueda de: Service Desk El especialista en Service Desk da soporte de primer nível a usuarios de America y Europa en un ambiente bilingüe (ingles y español). Es el gestor del proceso de incidentes y solicitudes de servicio. Contribuye para que los níveles de servicio se...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Customer Service Professional

    hace 7 días

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **About Us**Cover Desk is a company that celebrates six years of helping virtual assistants pair with independent insurance agencies to grow and thrive. We offer agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.**Job Overview**We are seeking a Bilingual Customer Service Representative to represent and support US-based...

  • Insurance Service Representative

    hace 1 semana

    Monterrey, Nuevo León, México Cover Desk Mexico A tiempo completo

    **JOB SCOPE**:As an ambassador to Cover Desk Mexico, you will represent and support a US-based insurance agency to serve as their Virtual Assistant.You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in Spanish and English.**JOB SUMMARY**:Are you a bilingual people person...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...