Customer Service

hace 9 horas

Ciudad Del Sol Jal, México Intugo A tiempo completo

CUSTOMER SERVICE INTAKE REPRESENTATIVE

JOB DESCRIPTION:

Premier Disability Services is looking for Intake Representatives to join our growing team This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients.

This position provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process. You will follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis

  • Answering inbound/outbound calls from prospective clients looking for help with applying for Social Security Disability Benefits
  • Properly complete the intake form using our proprietary Customer Relationship System (CRM)
  • Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards.
  • Positively promote and sell the benefits of using our services to all prospects.
  • Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures.
  • Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs.

QUALIFICATIONS:

- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.

- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY.

- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS; ABILITY TO COMMUNICATE PROFESSIONALLY, EFFECTIVELY AND WITH EMPATHY IN POTENTIALLY DIFFICULT CIRCUMSTANCES.

- MULTITASKING SKILLS AND THE DETAIL-ORIENTED FOCUS REQUIRED FOR A FAST-PACED ENVIRONMENT.

- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.

- BILINGUAL - ENGLISH/SPANISH A PLUS.

SHIFT:

TRAINING 8:00AM TO 4:00PM GDL TIME (1-2 WEEKS)

SCHEDULE IS ASSIGNED AFTER TRAINING, COULD BE: 7AM-4PM / 9AM-6PM / OTHER COMBINATIONS (CHANGE WITH DAYLIGHT SAVINGS)

SALARY AND BENEFITS:

  • MONTHLY BASE SALARY $16000
  • MONTHLY METRICS BONUS UP TO $5,100
  • $1500 FOOD STAMPS
  • 4% SAVINGS STAMPS
  • 15 DAYS CHRISTMAS BONUS (INCREASES 1 DAY PER YEAR, UP TO 21 DAYS)
  • ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 al mes

Beneficios:

  • Estacionamiento de la empresa
  • Estacionamiento gratuito
  • Programa de referidos
  • Servicio de comedor
  • Vales de despensa

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

  • Customer Service Representative

    hace 2 días

    , Ciudad Del Sol, Jal., México Intugo A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVEQUALIFICATIONS:- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY.- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS; ABILITY TO COMMUNICATE PROFESSIONALLY, EFFECTIVELY AND WITH EMPATHY IN POTENTIALLY DIFFICULT CIRCUMSTANCES.- MULTITASKING...

  • Customer Service Representative

    hace 3 semanas

    Ciudad Del Sol, México Intugo A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVEQUALIFICATIONS:- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY.- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS; ABILITY TO COMMUNICATE PROFESSIONALLY, EFFECTIVELY AND WITH EMPATHY IN POTENTIALLY DIFFICULT CIRCUMSTANCES.- MULTITASKING...

  • Customer Service Supervisor

    hace 3 semanas

    Ciudad Del Sol, México Intugo A tiempo completo

    _This is a fully on site position in Guadalajara_- Advanced english is required_**QUALIFICATIONS**:- 2 YEARS’ EXPERIENCE IN A SUPERVISORY ROLE IN A TELEPHONIC OR PERSONAL CUSTOMER CONTACT POSITION PREFERRED.- KNOWLEDGE AND EXPERIENCE WITH CALL CENTER METRICS AND REPORTING.- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY.- BASIC PC...

  • Customer Service Supervisor

    hace 7 días

    Ciudad Del Sol, México Intugo A tiempo completo

    _This is a fully on site position in Guadalajara_ - Advanced english is required_ **QUALIFICATIONS**: - 2 YEARS’ EXPERIENCE IN A SUPERVISORY ROLE IN A TELEPHONIC OR PERSONAL CUSTOMER CONTACT POSITION PREFERRED. - KNOWLEDGE AND EXPERIENCE WITH CALL CENTER METRICS AND REPORTING. - CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY. - BASIC PC...

  • Supervisor de Customer Service

    hace 2 semanas

    Ciudad Del Sol, México FVC TAX ADVISOR, S.C. A tiempo completo

    Supervisor de Customer Service Ubicación: Torre Madol Sueldo mensual bruto: $25,000 - $30,000 (según perfil) Horario: Tiempo completo Disponibilidad para viajar Responsabilidades principales - Liderar al equipo de atención a clientes, desarrollando capacidades individuales y colectivas - Gestionar el trabajo del equipo, enfocándose en la...

  • Customer Service Representative

    hace 5 días

    Puente del Sol, México FISCHER MEXICANA SA DE CV A tiempo completo

    **Perfil de Puesto Disponente de Ventas / Customer Service**- Departamento: Ventas / Customer Service- Educación requerida: Licenciatura comercio, Relaciones internacionales / Ingeniería Industrial o carrera a fin.- Contratación: tiempo completo / jornada completa**Descripción**:- Empresa del ramo automotriz T1 / T2, solicita Customer Service - Industria...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jal., México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active...

  • Customer Service

    hace 6 horas

    Ciudad Del Sol, México Intugo A tiempo completo

    **CUSTOMER SERVICE INTAKE REPRESENTATIVE****JOB DESCRIPTION**:Premier Disability Services is looking for Intake Representatives to join our growing team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients.This position provides high-quality telephonic support to...

  • Customer Service Associate

    hace 4 semanas

    Guadalajara, Jal., México Safeguard Global A tiempo completo

    Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...

  • Customer Service Associate

    hace 4 semanas

    Guadalajara, Jal., México Safeguard Global A tiempo completo

    Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...