Customer Service Analyst

hace 7 días


Monterrey, Nuevo León, México GM Financial IO A tiempo completo

The Customer Service Analyst supports the processes and activities that impact directly the Customer Experience during their credit life cycle. This position will focus mainly on managing customer payments in excess, performing deep analysis of accounts, processing customer inquiries requested by tickets in LAO Service Center and identifying opportunities in current processes. Responsible for the different daily interactions received either by tickets or any other internal channel. Escalations to upper management may be required as well as continuous and proactive communication with different areas such as Finance, Collections, Insurance, Customer Experience Operations and LAO SC.



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