Account Manager LATAM

About Coursera
Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we're driven by the belief that learning can transform lives through learning.

Why Join Us
At Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education. You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We're a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you're ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview
The Account Manager, Coursera for Campus is responsible for driving renewals and expansion revenue with installed priority accounts. This position involves managing renewals and identifying opportunities for revenue growth through expansion within existing accounts.

The Account Manager will engage with university presidents, provosts, chancellors, deans and faculty, leveraging multiple communication channels. In this role, a structured and repeatable sales process is key to success, as is the ability to work collaboratively and cross-functionally in a fast-paced environment.

Responsibilities

• Ensure timely renewals and drive targeted 30% growth rate within existing assigned accounts
• Prospect, engage, and sell to senior education leaders across 4-year institutions, community colleges, and high schools, as well as other business buying personas within your aligned account base
• Develop opportunities for cross-sell in established accounts via direct prospecting and partnership with the Sales Development team
• Meet or exceed established weekly and daily activity metrics, consistently drive retention lifecycle activities with install clients, and identify and execute on expansion opportunities, hit quarterly and annual quotas
• Develop a comprehensive understanding of all product offerings, with a focus on understanding buyers, education procurement processes, and expansion through for-credit use cases
• Stay informed about evolving business and technology challenges faced by clients

Basic Qualifications

• 6+ years of experience in a sales, demand generation or sales related role selling to universities, colleges, high schools, and education systems
• Proven experience in managing a sales quota and successfully negotiating contracts
• Proven experience selling to university presidents, provosts, and deans, with a strong ability to build lasting client relationships and provide strategic, value-added insights to their business
• Business fluency in English and Spanish
• Demonstrated ability to collaborate closely with Customer Success teams, effectively linking learning initiatives to measurable business outcomes
• Demonstrated experience in effective presentation, organization, and time management, with a proven track record of delivering effective results
• General comprehension of the pedagogical needs of academic leadership as it relates to educational technology and the ability to speak their language within a commercial context
• General understanding of the student cycle as well as the learner experience
• Travel will be required for industry events, client meetings, and team off-sites (estimated 25% travel)

Preferred Qualifications

• Enterprise sales experience at a SaaS company
• Proven ability to consistently exceed sales quotas for growth and renewal business, with demonstrated success in accurate forecasting and achieving sales commitments
• A proven track record of prospecting and generating demand within an existing client base through upsell and cross-sell strategies, being a "farmer-hunter" and proven closer in the higher education space
• Entrepreneurial drive with the ability to work independently or collaboratively in fast-paced, dynamic, and ambiguous environments.
• A quick learner who is comfortable with technology and adapts easily to new tools and processes
• Strong larger audience presentation skills

If this opportunity interests you, you might like these courses on Coursera:

• Foundations of Business Strategy
• Successful Negotiation: Essential Strategies and Skills

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.