Customer Success Trainer

hace 2 semanas

Ciudad de México, Ciudad de México Docplanner A tiempo completo
Company Description

At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Job Description

El Customer Success Trainer es responsable de diseñar, implementar y gestionar programas de capacitación orientados a fortalecer las habilidades y conocimientos del equipo de Customer Success. Su objetivo principal es asegurar que los Customer Success Managers, Onboarding Specialists y demás miembros del área cuenten con las herramientas, metodologías y conocimientos necesarios para maximizar la adopción, retención y satisfacción de los clientes.

Actividades:

  • Diseñar y ejecutar programas de formación para nuevos integrantes del equipo de Customer Success.
  • Crear materiales de capacitación (manuales, guías, videos, cursos e-learning, etc.) adaptados a distintos niveles de experiencia.
  • Colaborar con los equipos internos para mantener los contenidos de entrenamiento actualizados según nuevas funcionalidades o políticas.
  • Medir y analizar el impacto de las capacitaciones mediante indicadores de desempeño (NPS interno, tasa de adopción, productividad
  • Facilitar sesiones de coaching individual o grupal para reforzar habilidades específicas.
  • Implementar programas de certificación interna para los equipos de Customer Success.
Qualifications
  • Licenciatura en Administración, Comunicación, Psicología, Educación, Negocios o campo relacionado.
  • Nivel intermedio o avanzado de inglés
  • Excelente capacidad de comunicación
  • Organización, empatía y orientación al detalle.
Additional Information
  • Nice to Have:
  • Start-up experience
  • Training / learning metodologies

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