Customer Success Specialist

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Customer Success Specialist, you will play a role in defining and evolving Verifone's POS products and payment solutions for Mexico and Central America, with opportunities to support other LATAM markets. This position offers:

• Ownership of product strategy and roadmap for a diverse portfolio of payment solutions.
• Direct engagement with strategic customers to influence product development and roadmaps.
• Collaboration with cross-functional teams, including sales, engineering, and global product teams.
• A chance to become the go-to product expert for the region, driving innovation and customer success.

Responsibilities

Strategy & Roadmap

• Define and evolve the POS product and solution for payments and value-added services for Mexico and Central America.
• Identify customer pain points and market opportunities across in-store, omnichannel, and eCommerce environments.
• Translate high-level business goals into product strategies, epics, and detailed feature roadmaps.
• Build a deeper understanding of the customer and partner eco-system of Verifone in how they integrate and use Verifone's products and services teams.
• Work with the cross functional leads to influence development of payment application (e.g., semi-integrated, Android app frameworks, app marketplaces).
• Own features needed from a differentiation and market/customer needs and manage its execution with the development teams in Gateway and Acquiring.

Cross-Functional Execution

• Work with local sales managers and regional leadership on modeling product roadmap strategy.
• Work with POS/Services product team to determine best paths to integration and balance new service needs with core product needs.

Partner and Customer Enablement

• Engage with strategic customers to gather feedback and influence roadmaps.
• Present product plans and updates to senior leadership, customers, and external stakeholders

Skills and Experience we desire

• 5+ years of experience in product management, preferably in POS ecosystem, card acquiring and partner integration.
• Demonstrated success managing complex, cross-functional products in challenging unique vertical.
• Deep understanding of payment processing flows.
• Strong communication, prioritization, and stakeholder management skills.
• Commercial and go to market motions based on each customer segment and establish process for data driven decisions
• Fluent in Spanish and English.
• Advantageous:
• Experience with merchant acquirers, payment facilitation, or payment orchestration providers.
• Background in product lifecycle management (PLM) or hardware/software commercialization.
• Engineering degree preferred.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.