Customer Experience Officer

hace 1 semana

Ciudad de México, Ciudad de México GC Aesthetics A tiempo completo

GC Aesthetics, a market leader for 45 years, dedicated to providing safe & reliable medical Implants for aesthetic & reconstruction purposes and whose Mission is to enhance patient healthcare, self-confidence, and happiness is expanding and growing.

Responsibilities

Responsible for delivering first class service and advice in a dynamic business environment by handling our day-to-day order processes; communicating with our customers/agents by answering queries.

Key Responsibilities

  • Perform the full order entry process to cash process following documented order entry processes and desktop procedures according to customer requirements.
  • Respond to customer/agents enquiries and queries and tie in with internal departments to close out as first contact resolution.
  • Manage the order entry process on a daily basis, meeting agreed customer order cycle times.
  • Handle customer complaints, warranty claims and respond to queries and enquiries within agreed timelines.
  • Work with agents daily to review each agent's consignment inventory levels and monitor proper inventory rotation.
  • Maintain a full understanding of the Company's quality standards and expected standard of service in this role.
  • Ensure the highest level of accuracy and attention to detail in order deliver excellent customer service.
  • Coordinate customer orders during product allocation situations and new product launches.
  • Participate and support business in audits and supplier quality reviews.
  • Ordering and booking in of stock as required.
  • Any admin related tasks being asked of customer service to assist with the successful operation of GCA Mexico business.

Qualifications

  • Good business understanding
  • 2-3 years' experience in a similar role.
  • Strong team player and willing to help others when needed.
  • Ability to work well under time pressure and juggle multiple priorities.
  • Ability to communicate and maintain excellent interpersonal relationships with the Customer Service department in Europe
  • Strong attention to detail along with organizational and follow-through skills.
  • Ability to work independently and as part of a team.
  • Good knowledge of Microsoft Office as some reporting will be required.
  • Language skills are an advantage

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