GBS Customer Service Representative

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that's a huge part of what working at allnex is about. No matter which role you step into, you'll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.You'll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world's leading coating resins companies – serve customers in over 100 countries across the globe.Click here to see why we are proud of what we do in allnexFor a sneak peek into life at allnex site, don't miss our manufacturing Operator Movie Position overview We are thrilled to announce the establishment of the new GBS Americas Center in Guadalajara, Mexico. This strategic move marks a significant milestone for allnex as we strengthen our presence in the Americas and scale our operations efficiently across the region. As we embark on this exciting new chapter, we remain unwavering in our commitment to fostering a unified and collaborative culture across all our locations. The GBS Americas will serve as a hub of innovation and excellence, driving our mission to deliver superior solutions and services to our valued customers.Takes care of customers & their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer.   Pursues timely communication, shipment, and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit, and PSRA.  Ensures coordination with all areas of the Supply Chain and internal/external customers. ResponsibilitiesTakes care of customers & their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer.Receipt of customer orders (Fax/e-mail / phone) and order entry in respective ERP System (SAP / AX).Follow up on customer orders, and independent negotiations with customers concerning order details (delivery date, quantity, partial deliveries).Catching hold of customer complaints, finding and establishing solutions once a complaint is Customer Service related.Pursues timely communication, shipment, and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit, and PSRA.Ensures coordination with all areas of the Supply Chain and internal/external customers.Handling of consignment stocks incl. VMI (Vendor Managed Inventory). Required skills and experienceMinimum of 2 years of experience in Customer Service within a Manufacturing or Supply Chain environment.Strong Customer Focus.Good knowledge of Standard Office Software.Resourceful with a good sense of initiative. QualificationsBachelor's Degree.100% proficient in English. We offer We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.Equal Employment Opportunityallnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.Find out how you can make an impactCheck out our careers page for available opportunities. We look forward to hearing from you.