IoT specialist

hace 7 días

Monterrey, Nuevo León, México HEINEKEN MÉXICO A tiempo completo

About the Role

At HEINEKEN, we're on a mission to
digitally transform the shopfloor experience
—making the lives of our operators and technicians smarter, safer, and more efficient.

We're looking for a
hands-on IOT Specialist
to guide the
Smart Supply Chain Services Team
, a key player in modernizing operational processes such as safety, manual work execution, troubleshooting, and continuous improvement (TPM). Your role? Take this digital journey further, scale its impact, and deliver truly
game-changing solutions
for our people.

You'll be working closely with our suppliers' development teams, global product owners, and regional deployment teams—
bridging automation and IT
in one of the most exciting tech environments in our supply chain.

Your Key Responsibilities

  • Act as the
    main technology expert
    in the product team for shopfloor digital services.
  • Guide the implementation and support of digital solutions for
    TPM, safety, maintenance
    , and more.
  • Own the
    incident management and support process
    across L0-L2 levels.
  • Enable
    shopfloor connectivity
    through SCADA, historians, IoT protocols, and PLCs.
  • Collaborate with global supply chain product owners to deliver real-time, user-friendly tools.
  • Ensure quality, compliance, and global standards are applied throughout all solutions.
  • Influence and partner with Product Owners to drive continuous improvement.
  • Help deploy services across regions, supporting activities like
    firewall management
    , system routing, and ticket resolution.
  • Maintain and contribute to documentation in knowledge platforms (e.g., Confluence).
  • Be a
    self-directed team player
    who works collaboratively, plans work with autonomy, and continuously removes blockers for the team.

Your Background & Skills

We're looking for a
hybrid profile
—someone who understands both
automation
and
IT systems
, and who's comfortable diving into both worlds:

Must-Haves:

  • Proven experience in operational IT environments and
    service delivery
    .
  • Solid knowledge of
    PLC programming
    ,
    SCADA/Historian systems
    (e.g., Kepware, Ignition, Proficy).
  • Familiarity with industrial protocols:
    OPC UA, MQTT, Siemens Suite, Allen Bradley
    , etc.
  • Good grasp of
    OSI model
    , industrial networks, and automation hardware.
  • Fluent in
    Python
    or similar programming languages.
  • High proficiency in
    English (B2+ or higher)
    – must feel comfortable writing, speaking, and presenting in English.
  • Ability to manage support tickets, resolve technical issues, and deploy tools across regions.
  • Solid experience working with tools like
    ServiceNow
    ,
    ITIL frameworks
    , and RCA methodologies.

Nice-to-Haves:

  • Knowledge of
    ISA88/95 standards
    (batch manufacturing models).
  • Experience with
    digital tools for TPM and safety
    in manufacturing.
  • Strong analytical thinking, structured mindset, and great communication skills.

What Makes This Role Special

  • Real impact on global shopfloor operations
  • Work in a
    multicultural
    , highly dynamic global team
  • Combine automation + IT in one transformative position
  • Flexibility, autonomy, and space to innovate
  • Help build a smarter, safer, and more digital supply chain

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