Revenue Manager

hace 5 días

Pto Vallarta, Jalisco, México Naya Homes A tiempo completo

Revenue & Channel Partner Manager – Big Bear Vacations & Naya Homes (Big Bear Lake, CA & Puerto Vallarta, Jalisco MX)

Who We Are

Big Bear Vacations is the leading and longest-running vacation rental company in Big Bear Lake, CA, now expanding into Puerto Vallarta, Jalisco MX. We manage a diverse portfolio of vacation homes built to deliver great guest experiences while maximizing owner revenue. We combine a personal, service-driven approach with strong systems and modern tools to stay competitive in both markets.

Position Summary

The Revenue & Channel Partner Manager is responsible for driving revenue, market share, and profitability across both Big Bear Lake and Puerto Vallarta. This role manages pricing, inventory, and all distribution/channel strategies.

This person must have a proven, verifiable track record in:

  • Revenue Management
  • Channel Partner Management (Airbnb, Vrbo, , wholesalers, direct channels)

The role works closely with Owner Account Managers (OAMs), Marketing, Operations, and the leadership teams in both countries.

Key Responsibilities

Pricing Strategy

  • Build and manage pricing strategies for both markets across all distribution channels.
  • Make daily rate and restriction adjustments using demand data, occupancy forecasts, and market conditions.
  • Maintain proper pricing across direct website, OTAs (Airbnb, Vrbo, ), and any additional channel partners.
  • Set and manage LOS rules, minimum nights, and close-to-arrival policies that protect revenue and operational flow.

Performance Analysis & Reporting

  • Prepare weekly/monthly performance reports (ADR, RevPAR, Occupancy, Market Share, Channel Mix).
  • Track KPIs to validate pricing decisions and recommend adjustments.
  • Provide performance summaries and strategic recommendations to leadership and OAMs.

Market Research & Testing

  • Run competitive set analyses for both Big Bear and Puerto Vallarta.
  • Test strategies (A/B testing, elasticity studies) to understand customer behavior.
  • Stay updated on local demand drivers like events, seasonality, travel trends, and competitor moves.

Channel Partner Management

  • Oversee OTA partnerships and ensure strong performance and connection health.
  • Manage listing quality, visibility settings, ranking improvements, and promotions.
  • Work directly with OTA account managers in both USA and Mexico.
  • Maintain accurate mapping, availability feeds, content, and rate parity across all channels.

Collaboration & Communication

  • Work with OAMs to help owners understand strategy and revenue opportunities.
  • Coordinate with marketing on promotions, packages, and seasonal campaigns.
  • Communicate market shifts, pricing recommendations, and booking trends to internal teams.

Tools & Technology

  • Operate revenue tools, PMS platforms (Streamline), analytics dashboards (Key Data, LSI, AirDNA, Power BI), and any future tools added for PV.
  • Understand integrations between PMS, pricing tools, and OTAs—including limits, quirks, and required settings.
  • Ensure all systems show correct pricing, fees, availability, and restrictions.

Revenue Optimization

  • Identify opportunities for extra revenue (upsells, promotions, packages, distribution improvements).
  • Build strategies for high-demand and low-demand periods in both markets.
  • Monitor booking pace daily and shift tactics based on performance.
  • Adjust pricing based on market trends, owner use, and availability.

Daily Tasks

Data & Documentation Audits

  • Add/remove new/retired homes from all systems.
  • Check property data accuracy across internal and external platforms.

Taxes, Fees & Rate Markups

  • Ensure all taxes, fees, and surcharges for both U.S. and Mexico markets are accurate and updated.
  • Adjust markups to protect margins.

Property Onboarding

  • Build new property shells in Streamline and partner systems.
  • Confirm details such as rates, fees, photos, ordinances, and rules.

OTA Onboarding & Mapping (1 hr/day)

  • Map new listings and verify connections to all channels.
  • Confirm accurate URLs, listing health, and availability feeds.

OTA Listing Quality & Distribution Edits (1 hr/day)

  • Audit photos, descriptions, amenities, and quality scores.
  • Improve listing visibility and ranking settings.

Trends & Research (3 hrs/day)

  • Use Power BI, Key Data, Lighthouse, LSI, BBV Analytics to track pace, trends, and competitor behavior.
  • Review RevMax or equivalent dashboards for opportunities.

Rate Audits & Adjustments (3 hrs/day)

  • Adjust rates daily based on research findings.
  • Test strategies and measure performance results.

Qualifications

  • Proven & verifiable success in BOTH revenue management AND channel partner management.
  • 3+ years experience in vacation rentals, hotels, or hospitality revenue management.
  • Strong Excel skills and experience with data tools/visualizations.
  • Experience with PMS platforms (Streamline preferred) and OTA systems.
  • Strong analytical skills and ability to convert data into clear action plans.
  • Excellent communication and collaboration skills.
  • Self-starter with high attention to detail.
  • Ability to work across U.S. and Mexico markets with cultural and operational awareness.

Why Join Us?

  • You will directly influence the success of two exciting markets—Big Bear Lake and Puerto Vallarta. This role plays a major part in our growth, our owner relationships, and the guest experience. You will work in a fast-moving, collaborative environment where your strategies help shape the future of Big Bear Vacations across international markets.

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