HR Employee Services Specialist

hace 19 horas

Ciudad de México, Ciudad de México Amdocs A tiempo completo

Job ID:

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit  

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Supports HR processes by providing services to Amdocs employees, managers and HR teams. Coordinates events and activities to promote the employee experience and enables flawless and efficient end-to-end HR processes.

What will your job look like?
  • Serve as a trusted point of contact for Field HR, proactively identifying risks and escalating issues when needed.
  • Apply up‑to‑date HR processes, tools, and best practices in daily interactions with employees and HR partners.
  • Provide solutions aligned with HR guidelines and business priorities, adapting processes when appropriate to meet operational needs.
  • Develop, generate, and present a variety of reports that support HR operations, organizational processes, and continuous improvement.
  • Maintain accurate data across HR systems and produce ongoing reports and analytics to support monitoring and decision‑making.
  • Plan and manage the operational execution of HR processes and activities from initiation through completion, ensuring coordination with all relevant internal and external stakeholders.
  • Ensure all required logistics, documentation, and facilities are in place to support seamless HR process delivery.
  • Perform and oversee Background Check (BGC) verification activities.
  • Manage contract operations with accuracy, consistency, and compliance.
  • Lead and coordinate pre‑boarding processes to ensure a smooth and positive experience for new hires entering the organization.
All you need is...
  • Bachelor's degree holder
  • Advanced English proficiency
  • Previous experience in operational roles (that is, handling operational processes and systems)
  • 2–4 years of HR experience, preferably in HR Operations.
  • Strong working knowledge of any HR system (HRIS).
  • Strong attention to detail, analytical thinking, and the ability to work independently and proactively.

Nice to have

  • Willingness to learn position management processes.
  • Experience working in a global or multi‑regional environment.
Why you will love this job:
  • Work with multifaceted HR Professionals at the back-end and gain a better understanding of different HR facets
  • Become a master of multi-tasking
  • We offer a range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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