People & Culture Partner, Mexico

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.

The best hotels run on Shiji—day and night.

Job Summary:

The People & Culture (P&C) Partner, Mexico supports the full employee lifecycle for Shiji Mexico and acts as a trusted advisor and change agent to employees and managers. This role ensures compliance, operational excellence, and strong employee experience across HR processes, payroll, culture, and policy management. The P&C Partner works closely with the Director of P&C, Americas to elevate overall People & Culture operations in Mexico.

What You'll Do:

• Serve as the primary HR partner for Shiji Mexico, advising employees and managers on HR matters and Mexican labor law with sound judgment and a solutions-focused approach.
• Manage employee relations cases, including investigations, coaching, conflict resolution, and performance management, ensuring fair, consistent, and compliant outcomes.
• Lead the payroll processing in partnership with the external payroll provider and finance, ensuring accurate, compliant, and timely payroll submission.
• Develop and maintain HR policies, processes, and procedures, identifying gaps, and recommending improvements, ensuring alignment with industry best practices and compliance with statutory requirements.
• Lead the onboarding and offboarding workflows, ensuring compliance with statutory obligations and delivering seamless customer and employee experience.
• Support full life-cycle recruitment efforts, including developing job descriptions, sourcing candidates, screening/interviewing, advising on compensation, coordinating offers, and ensuring a smooth and pleasant onboarding experience.
• Partner on employee engagement, culture, communication, and recognition initiatives to strengthen Shiji's organizational culture in Mexico.
• Maintain accurate HRIS records and prepare reports and insights to support HR operations and overall organizational needs.
• Collaborate with the Americas and Global P&C teams on regional and global initiatives, contributing to broader organization projects and priorities as required.

What You'll Bring:

• Fully bilingual in Spanish and English, with excellent verbal and written communication skills in both languages.
• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field, or equivalent years of relevant experience.
• Minimum five (5) years of progressive HR experience in Mexico, with broad exposure across core HR functions.
• Deep knowledge of Mexican Federal Labor Law (LFT), IMSS, ISR, INFONAVIT, CFDI, and termination requirements.
• Demonstrated ability to maintain confidentiality and manage sensitive information with professionalism and discretion.
• Direct experience processing payroll.
• Experience handling employee relations matters, including investigations, performance management, conflict resolution, and terminations.
• Hands-on experience supporting recruitment, interviewing, onboarding and offboarding processes.
• Strong proficiency in HRIS platforms and Microsoft Office Suite.
• Ability to work onsite at our Polanco office at least three (3) days per week.

Nice to Have:

• Experience working in a multinational and/or remote-first environment.
• Hospitality industry experience

Success Factors (Core Competencies):

• Strategic judgment and decision-making
• Ownership, initiative, and problem-solving
• Strong communication and influence
• Adaptability in a fast-paced, evolving environment
• Collaboration and relationship-building
• High integrity, confidentiality, and attention to detail