Program Manager

This role requires a unique combination of banking domain expertise, program management excellence, executive presence, and the ability to navigate complex regulatory environments while maintaining strong collaborative relationships with both client stakeholders and technology partners. Deep understanding of various account types (Level 2, 3, and 4 accounts) and their regulatory implications is essential.

Key Responsibilities

Client Relationship Management (40%)

• Serve as the primary point of contact and trusted advisor to client project leadership and technical teams
• Build and maintain executive-level relationships with key stakeholders across client's technology and business organizations
• Provide strategic counsel on banking operations, regulatory compliance, and technology decisions
• Conduct regular business reviews, steering committee meetings, and executive briefings
• Proactively identify and address client concerns, managing expectations and maintaining high satisfaction levels
• Act as escalation point for all client issues, ensuring rapid resolution and clear communication
• Translate business requirements into actionable program deliverables
• Manage change control processes and scope discussions with client stakeholders

Program Delivery and Governance (35%)

• Own overall program planning, execution, and delivery across all workstreams using Agile methodologies
• Establish and maintain program governance structures, including steering committees, working groups, and status reporting
• Develop and manage integrated program plans covering implementation, migration, integration, and regulatory compliance activities delivered through sprint-based execution
• Drive accountability across delivery teams, platform vendors, and third-party partners in an Agile framework
• Manage program budget, resource allocation, and vendor relationships
• Ensure alignment between delivery commitments and platform capabilities
• Identify, assess, and mitigate program risks and issues
• Implement quality assurance processes and delivery excellence frameworks
• Track and report on program KPIs, milestone achievement, and SLA compliance

Banking & Regulatory Domain Leadership (15%)

• Leverage banking and payments industry experience to guide solution design and implementation decisions
• Demonstrate deep knowledge of various account types (Level 2, 3, and 4 accounts) and their operational and regulatory differences
• Understand and articulate Mexican financial regulatory requirements (FinTech law, CNBV, Banxico, SPEI) to technical teams
• Ensure solution design addresses regulatory compliance for Electronic Payment Fund Institution (IFPE) requirements across all supported account types
• Support preparation of regulatory documentation and approval processes with Mexican authorities
• Guide integration approaches for Mexican payment systems including SPEI, CoDi, and DIMO
• Bring best practices from previous core banking transformations

Stakeholder Management & Communication (10%)

• Facilitate effective communication across distributed teams across multiple geographies
• Present program status, risks, and recommendations to executive stakeholders
• Manage stakeholder expectations through transparent, proactive communication
• Coordinate across multiple client technology and business functions
• Navigate complex organizational structures and decision-making processes
• Build consensus and drive decision-making in ambiguous situations

Required Qualifications

Essential Experience

• 10+ years of program/project management experience in financial services technology implementations
• 5+ years of direct experience in banking, payments, or core banking system implementations
• Proven track record managing large-scale ($5M+) technology transformation programs
• Experience with SaaS banking platforms or core banking system implementations
• Direct experience working with banking regulations and compliance requirements
• Demonstrated success managing complex client relationships at executive levels
• Experience leading distributed teams across multiple geographies and time zones