Manager, Administrative Coordination Program

Who we are

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team
The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high value, high impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator team - a centralized group of highly motivated and skilled individuals that offer core administrative support to Stripe leaders.

What you'll do

As the Administrative Coordinator program and team grow, the Manager of the team will need to find ways to successfully build processes and systems for scale, manage hiring practices that maintain Stripe's high talent bar and manage individual contributors across multiple regions. Additionally, the Manager will need to build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. The Manager will report to and partner closely with the ABP Program Manager and support operational efforts, programming and processes for the global ABP Program, including operating cadence, rhythm of business and documentation.

Responsibilities

• Manage/Lead a team of Administrative Coordinators
• Maintain an understanding of team workload and bandwidth
• Develop and maintain adherence to the scope of program and ensure individuals are set up for success
• Maintain an understanding of team and individual performance and quality of support
• Develop and maintain program documentation and guidelines
• Provide regular and frequent feedback and coaching to individual team members
• Address program escalations, feedback and concerns
• Develop strong executive, peer and stakeholder relationships, maintaining effective communication channels and influencing without authority
• Manage the headcount and capacity planning process in partnership with the ABP Program Manager
• Manage the on-boarding and training (and associated logistics) for new Administrative Coordinators
• Serve as an expert on Stripe and ABP-related policies and guidelines (e.g. travel and expenses) and enforce with the team - provide guidance and expectations around administrative best practices, tools, and processes
• Identify and solve large scale, ambiguous and complex problems with company/org-wide impact and drive org-wide strategic improvements
• Drive key changes to programs to achieve future state objectives which could include processes, documentation, measurement, etc
• Draft and distribute comms across the ABP Team and to key stakeholders
• Ideate and implement process improvements for the global ABP Program
• Drive efficiency through simplification, automation and continuous improvement of systems, processes and ways of working
• Contribute to strategic planning and road mapping for global ABP Program
• Support existing tools, processes, templates, playbooks, and knowledge management efforts
• Exhibit excellent judgment on sensitive and cross-functional issues, fostering collaboration between leaders, sub-teams, and the larger organization

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Experience managing stakeholders and influencing critical client relationships
• Experience in headcount planning and hiring practices
• Experience in project/program management
• Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role
• Must be fluent in English, with strong verbal and written communication skills.

Preferred Qualifications

• Experience managing or leading individuals or a small team
• Experience in managing global programs
• Experience mentoring, growing, and developing individual contributors
• Experience managing bandwidth and balancing workloads of multiple individuals

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.