Bilingual Medical Virtual Assistant with Strong Clinician Background + Billing Expertise

hace 6 días

Desde casa, México Prime Heart and Vascular A tiempo completo

Bilingual Medical Virtual Assistant with Strong Clinician Background + Billing Expertise

Client: Rheumatology Clinic

Hours: 30 hours/week | Location: Remote

Languages: English + Spanish

Pay: $6.50 USD/hour (weekly payouts)

Performance-based increase after 3 months.

Overview

We're hiring a candidate with strong clinical experience to serve as a Bilingual Medical Virtual Assistant supporting a U.S. rheumatology practice. This role is 70% medical billing, with the remaining time focused on appointment scheduling and balance collection.

This role requires strong clinical judgment, high initiative, clear communication, and the ability to work at a fast clinic pace without needing constant direction.

What success looks like

You will be successful if you consistently:

Switch smoothly between billing tasks and live admin needs without losing follow-through

Stay active in team chat and proactively take ownership of tasks (not waiting to be told)

Communicate in concise, direct updates (written and verbal)

Translate accurately and safely, escalating clinical questions instead of improvising

Protect patient experience through professionalism, accuracy, and proper documentation

Key responsibilities

A) Medical Billing (primary)

Support billing workflow: claim preparation, basic coding support, payment posting, claim status checks

Assist in correcting and resubmitting denied/rejected claims with direction from the main biller

Perform insurance verification and eligibility checks for billing-related needs

Provide reliable coverage for billing tasks during the main biller's PTO, following established processes

Maintain accurate documentation aligned with HIPAA/BAA standards

B) Administrative and Front Office Support (as needed)

Handle inbound and outbound calls in English and Spanish

Support appointment scheduling, confirmations, cancellations, and reschedules

Assist with prior authorization coordination and insurance-related follow-ups

Manage patient messages, email handling, routing, and follow-up tasks

Collaborate with office staff and other VAs to keep workflows organized and moving

Required qualifications (must-have)

Strong clinician background (required)

Strong English and Spanish communication (spoken and written)

Demonstrated experience working in a clinical setting and coordinating patient care workflows

Experience supporting medical billing processes (claims, denials, eligibility, payment posting, follow-ups)

Strong multitasking ability in a fast-paced clinic environment

High ownership and initiative: proactive in chat, follows through, escalates blockers early

Detail-oriented, accurate, and reliable with patient-facing communication

Comfort working remotely with stable internet, professional workspace, and HIPAA readiness

Preferred qualifications

Specialty clinic experience (rheumatology a plus)

Experience with U.S. insurance workflows and prior authorizations

EMR/EHR familiarity and strong documentation habits (NexTech EMR)

Microsoft Teams for communication, RingCentral for dialer

Ability to break down tasks into clear steps and improve workflows over time

Work style expectations

Proactive support: you step in and help without needing repeated prompts

Clear communication: short, direct updates that answer the question

Integrity and accuracy: patient notes and updates match what was said and documented

Patient-first mindset: professional, calm, and safety-focused at all times

Job Type: Part-time

Pay: Up to $115.70 per hour

Expected hours: 30 per week

Work Location: Remote

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