Sales Operations Sr Analyst

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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We are looking for a Sales Operations Sr Analyst to support the Commercial Team in driving operational excellence, governance, and performance across offline acquisition channels. This role will be responsible for ensuring that processes, tools, reporting, and alignment mechanisms are in place to enable BD Managers and Hunters to focus on growth. The Sales Operations Sr Analyst will work as the backbone of the commercial structure, ensuring discipline, efficiency, and scalability.

• Governance & Reporting
• Ensure adherence to SOPs, compliance checks, and process discipline across commercial operations. Consolidate weekly and monthly reports for BD Managers, providing visibility on volume, efficiency, and quality. Monitor team adherence to performance and reporting routines, identifying gaps and ensuring continuous improvement.
• Tools, Processes & CRM Enablement
• Support the enablement of CRM and sales tools, ensuring BD Managers and Hunters are using systems effectively. Maintain and optimize tools and back-office processes (lead management, tracking, leakage analysis). Provide training and refreshers to ensure adoption and standardization of operational tools.
• Performance Support
• Track and aggregate KPIs across teams (volume, conversion, retention, quality). Identify variances between BD teams and provide insights to managers on performance drivers.
• Assist in defining and monitoring key metrics for BD retention, productivity, and quality of leads.  
• Communication & Alignment   
• Distribute critical updates and alignment notes across Sales Operations, BD Managers, and Hunters. Facilitate structured communication between operations, commercial teams,
• and strategy functions. Ensure that performance insights are shared with stakeholders in a timely and actionable manner.  
  • Strategic & Operational Backoffice Support 
  • Provide back-office support for commercial strategy initiatives (new channels, pilots, partnerships). Assist in resource allocation and operational planning at city level. Partner with BD Managers to ensure their teams are aligned with company objectives and performance standards

• 3–5 years of experience in sales operations, commercial operations, or business support roles.
• Strong background in process governance, reporting, and sales enablement.
• Bachelor's degree in Business, Marketing, Operations, or related field.
• Proven ability to work with systems, reporting dashboards, and sales tools.
• Excellent analytical skills, with ability to identify performance gaps and provide actionable recommendations.
• Strong organizational and communication skills to ensure alignment across multiple stakeholders.
• Proficiency in Excel (or Google Sheets) and familiarity with data visualization/CRM platforms.
• English proficiency (written and spoken).

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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