IT Service Desk Intern

Job Description

Job Title: IT Service Desk Intern

Req ID: 47722

Job Location (Short): Apodaca, MEX

Employment Type: Part Time

Segment: Group Functions CFO

Job Category: Information Technology

Work Location Type: On-site

The Impact You'll Make

Danfoss is looking for an enthusiastic IT Intern who is ready to take on new challenges.

The Intern will support the team and employees in creating an engaged and productive workforce through Danfoss policies, programs, and practices. This position will provide direct IT support for employees, handling tickets, providing direct technical support, and updating department indicators and reports.

What You'll Be Doing

Receive, register, and work on user requisitions by Phone, chat and other channels acting as first line of support.

• Work and follow-up on Incidents, Service Requests, Problems, and other tasks that may be assigned.

• Advise, guide, and/or instruct users in the usage of products, systems, and technology (software & hardware).

• Ensure proper escalation and handover of cases from first line to the correct expert (second and third lines of support).

• Identify errors and use root cause analysis to deliver high-quality IT solutions, create high-quality documentation of systems, processes, and error resolutions.

• Ensure compliance with security policies as described in Danfoss Corporate Standards related to PC clients and other Danfoss IT systems, reporting any breaches to Danfoss Security.

What We're Looking For

Studying higher education in Information Systems, Computer Science/Engineering, Networking, or related IT topics.

• Availability to intern in person.

• Knowledge of Office and Windows packages.

• Good communication and interpersonal skills.

• Enjoys challenges.

• Analytical and proactive profile.

Advanced English proficiency.

What You'll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.

2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

Ready to Make a Difference?

If this role excites you, we'd love to hear from you to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.

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