Customer Success Manager

About the CompanyWe're making it easier for anyone to start and scale new healthcare businesses. Our customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. We support leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission helps more people innovate in healthcare—and more patients receive affordable care.About Our TeamOur leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US and that sold to a 1,000+-person incumbent. We're a tight-knit team that's driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives.About the RoleOur business is growing quickly, with leading healthcare companies as customers. We're looking for a Customer Success Manager to support in the onboarding of healthcare groups, allowing them to scale with our product and operations. Some of these responsibilities would include:What You'll OwnLeading cross-functional projects that are the company's top priority. You'll be working closely with our leadership team.Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us.Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders.Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries.Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support.Handle escalated concerns with empathy and efficiency, working to resolve issues quicklyCollaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs.Drive process improvements to enhance client onboarding and long-term success.About YouCore ExperienceExperience in client relationship management, customer success, operations, or similar client-facing roles, where you have demonstrated strong problem-solving, communication, and relationship-building skills.Excellent spoken and written communication skills.Operationally excellent, with a high daily output and precision in execution.Strong attention to detail and track record for getting the details right.What You BringEnergy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe said it best.)Excited by a fast-paced, startup culture where you'll navigate ambiguity and solve big problems, with very high autonomy.Talent for identifying process improvement opportunities and creative ways to better structure operations.Interest in working in healthcare and helping healthcare innovation flourish.Fully committed to a single full-time role (our compensation reflects this to ensure focus).What We offerHighly competitive salary and stock option grants (we want you to share in our growth).Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).Work from home, remote job, with flexibility.Paid holidays and vacation time; paid sick time.HMO coverage; we prioritize your health and wellbeing.Culture of mentorship, learning, independence, and critical-thinking.This role operates in Eastern Time (EST) hours.