Customer Interactions

hace 4 días

Ciudad de México, Ciudad de México Bayer A tiempo completo

Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here

Tasks And Responsibilities

  • Understand customer needs and commercial strategy to proactively develop actions for the relevant segment; communicate priorities to the team and ensure implementation.
  • Analyze sales orders to achieve internal goals considering customer requirements, strategy and company policies. Enable support to Sales, Finance and Marketing teams with information, training, guidelines, planning and management about sales order processes.
  • Manage internal communication with Commercial, Customer Operations, Commercial Agreements and other support teams (i.e. Planning, Finance, etc) to ensure achievement of business targets.
  • Participate in relevant meetings to represent the CI team as: ATP, Rolling Forecast, sales review, kick-off and closure meetings with customers. - Act as a catalyst for the Customer Interaction team with prompt resolutions and decision making/
  • Create dashboards to analyze customers' history, help make decisions to optimize orders and product deliveries.
  • Provide information on orders, supply availability, timing, updates on products, marketing and operational programs and credit blocks.
  • Seek customer feedback to track satisfaction levels and identify solutions - Receive requests from customers and sales team members via informal communication and immediately resolvable requests.
  • Promote training sessions, influence customers to adopt new processes, tools, and systems.
  • Implement continuous improvements in operational efficiency and customer experience.
  • Be a catalyst for the Talent Market Place.

Who You Are

  • University Degree on Business, Accounting, Supply Chain Management, or related fields.
  • At least 8 years of operational experience in Customer Service, Accounting, Administration and Taxes.
  • 3 years manager experience preferred or project manager.
  • Advanced English level is required.
  • Key competencies: Customer focus, digital mindset, drives results, manages ambiguity, conflict management, agility, change management skills, decision making, strong interpersonal communication, negotiation.
  • Knowledge of IT systems and tools, e.g. SAP, ERP, SalesForce.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

Application Period:
10/17/ /24/2025
Reference Code:
855122

Division:
Crop Science
Location:
Mexico : Ciudad de México : Ciudad de México

Functional Area:
Supply Chain Management
Work Time:
Full Time

Employment Type:
Regular

Contact Us
Address
Ciudad de México, México

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