Customer Service Specialist II

hace 6 días

Ciudad de México, Ciudad de México TE Connectivity A tiempo completo

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, Sales Force and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like


•    Bachelor's degree 

•    Strong analytical skills

•    Knowledge in management and functions of customer portals

•    Optimal management of interpersonal relationships

•    Computer systems (SAP, Microsoft Office and Salesforce)

•    Excel (high efficiency desired)

•    Decision making and negotiation skills

•    Effective communication (Verbal and written)

•    Problem solving

•    Sense of urgency and time management

•    Able to provide solutions to medium complexity

•    Team player and ability to train others

•    Flexibility to adapt to changing priorities and business conditions

•    Ability to work independently 

Tasks and Responsibilities:

•    Liaison between customer and TE.

•    Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams.

•    Maintains close communication with sales, planning and supply chain teams.

•    Daily external and internal communication with your counterparts, on the ongoing inquiries.

•    Managing order portfolio and coordinating with internal stakeholders.

•    Support the execution of improvement actions based on customer feedback and business requirements.

•    Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity).

•    Follows standard work and company's objectives to assure ECE.

•    Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain.

•    Ensures timely follow up for customers.

•    Reviews and tracks past due orders.

•    Follow up on actions to achieve KPIs

•    Review, follow up and manages customers portals (daily)

•    Channels customers complaints, requests and claims.

•    Receives and process transactions by phone, SAP and email from customers.

•    Investigates and solves customers complaints.

•    Follow up and ensures shipments on requested dates.

•    Attend critical meeting with customer and update meeting files.

•    Works with Engineering and launching team for new products for customers.

•    Works with Finance to go over A/R and aligns information for disputes or write offs.

•    Works with Sales and Finance to go over freight chargebacks for disputes or write offs.

Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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