Atlassian SDLC Admin

hace 1 semana

Guadalajara, Jalisco, México Brillio A tiempo completo

Who are we?

At Brillio, our customers are at the heart of everything we do. Born in the digital age, we embrace the four superpowers of technology, enabling our customers to not only improve their current performance but to rethink their business in entirely new ways. Brillio has exceptional employees worldwide and is trusted by hundreds of Fortunes 2000 organizations across the globe

Why Brillio?

Because we are growing fast Really fast, and we need talented people who want to have a profound impact on our customers.

Role: Atlassian Admin

Location Requirement
: Guadalajara, Hybrid.

What Does success mean in this role?

  • 2–4+ years
    administering
    Atlassian Cloud
    (Jira Software + Confluence).
  • Experience administering Jira add-ons
    and managing add-on configuration.
  • Experience with
    basic administration
    of
    Tempo Timesheets
  • Strong experience with REST APIs and webhook management
    across SDLC tools.
  • Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
  • Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.
  • Understanding of Agile SDLC workflows and tooling impacts.
  • Strong troubleshooting and communication skills.
  • Experience performing tooling audits and managing permission group structures.

Daily Activities:

  • Administer and maintain
    Jira Software Cloud
    and
    Confluence Cloud
    configurations.
  • Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.
  • Maintain and administer
    permission groups
    aligned with governance and project needs.
  • Ensure consistent application of SDLC workflow and naming standards.
  • Enable and support the use of
    Rovo AI
    and
    Atlassian Intelligence
    across Jira and Confluence.
  • Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation.
  • Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.
  • Ensure AI-powered features are used in alignment with established SDLC processes and governance.
  • Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation.
  • Provide administration support for
    Phoenix Incident Management
    (basic configuration and usage support).
  • Provide administration support for
    DX
    (workspace presence, team connections, correct tool mapping).
  • Administer
    Tempo Timesheets
    at a foundational level.
  • Administer
    Jira add-ons
    and maintain their configuration integrity.
  • Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.
  • Manage REST API integrations and webhook connections
    across tools (required skill).
  • Troubleshoot automation rules, workflows, and sync issues across connected systems.
  • Ensure integration reliability and correct data flow throughout the SDLC ecosystem.
  • Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns.
  • Conduct regular audit reviews
    of SDLC tools to ensure proper usage, compliance, and alignment with governance standards.
  • Identify misconfigurations or misuse and partner with teams to correct deviations.
  • Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups.
  • Troubleshoot configuration, workflow, permission group, and integration issues.
  • Act as a
    liaison to Global Technology
    for escalations involving identity, infrastructure, or vendor interactions.
  • Maintain documentation, admin guides, configuration standards, and support materials.
  • Assist in
    training and onboarding
    teams on tools, AI features, and workflows.

Equal Employment Opportunity Declaration

It is the policy of Brillio, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and Brillio employees are treated without regard to race, color, religion, sex/gender, national origin, ethnic origin, veteran or military status, family or marital status, disability, genetic information, age, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the attributes. Brillio will adhere to all federal, state, and municipal laws and regulations governing employment.

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