Sales Manager

hace 2 semanas


Ciudad de México, Ciudad de México GRUPO CYSE A tiempo completo

Gerente Comercial – Retención y Crecimiento de Cartera (Seguros)

CDMX /

Grupo CYSE | Bróker multirramo & Insurtech

El reto

Liderar la relación con nuestros clientes actuales para:

Proteger la cartera

Elevar la experiencia del cliente

Impulsar venta cruzada y crecimiento orgánico

Desarrollar un equipo comercial con mentalidad consultiva

Responsabilidades clave

Liderar al equipo de atención a clientes.

Garantizar retención

Lograr crecimiento sobre la cartera existente.

Implementar una cultura de contacto proactivo.

Diseñar estrategias de fidelización y experiencia del cliente.

Coordinarse con áreas técnicas, siniestros y cobranza para una atención integral.

Medir y mejorar indicadores de satisfacción, quejas y SLAs comerciales.

Reportar avances y KPIs directamente a Dirección General.

Perfil que buscamos

Indispensable

10 años en seguros, servicios financieros o B2B.

Experiencia liderando equipos comerciales o de atención a clientes.

Enfoque probado en retención, customer success o crecimiento de cartera.

Alta disciplina, seguimiento y sentido de urgencia.

Excelente comunicación y liderazgo.

Experiencia en bróker de seguros, aseguradora o insurtech.

Conocimiento de GMM, Vida, Autos y Daños.

Manejo de CRM (Odoo, Salesforce, HubSpot u otros).

Qué ofrecemos

Sueldo competitivo + bonos.

Incentivos alineados a resultados reales.

Equipo técnico y soporte especializado.

Participación activa

Ambiente profesional, exigente y de alto crecimiento.

Este puesto es para ti si:

Crees que atender bien al cliente también es vender

No esperas a que el cliente te busque

Te importa la relación, no solo el cierre

Quieres construir algo con impacto a largo plazo


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