Billing & Collections Specialist

hace 1 hora

Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it

Position Overview
We are seeking a detail-oriented and proactive Billing & Collections Specialist to support our Accounts Receivable operations through accurate cash application and effective billing and collections activities. This role is critical to maintaining financial integrity, optimizing cash flow, and delivering a high-quality customer experience across both B2B and B2C portfolios.

The ideal candidate thrives in a fast-paced environment, demonstrates ownership and accountability, and consistently applies our five key behaviors: Energize, Speak Up, Collaborate, Innovate, and Deliver. This role requires strong analytical skills, excellent communication, and a commitment to accuracy and continuous improvement.

Key Responsibilities

  • Accurately apply incoming payments to customer accounts and invoices within expected turn around time, ensuring reconciliation with bank statements and ERP systems (SAP, Athena Practice).
  • Investigate and resolve unapplied or misapplied payments, chargebacks, short payments, and discrepancies, maintaining clear documentation for audit and compliance purposes.
  • Manage inbound and outbound customer communications to support billing and collections efforts, including answering calls, sending follow-up emails, and conducting proactive outreach to resolve outstanding balances.
  • Establish and monitor payment plans, ensuring timely follow-up and adherence to payoff timelines.
  • Maintain and update accounts receivable records with notes, disputes, and promises to pay, ensuring AR aging is actively managed.
  • Collaborate with internal teams and customers to resolve issues, escalate concerns, and drive timely cash collections.
  • Analyze payment behaviors and data trends to identify opportunities for process improvement and automation.
  • Support monthly cash collection targets and contribute to overall team performance metrics.
  • Foster a positive and inclusive work environment by consistently demonstrating key behaviors and promoting open communication, shared responsibility, and innovation.

Education

  • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.

Experience

  • 1–3 years of experience in Accounts Receivable, Billing, or Collections.
  • Experience in high-volume environments and customer-facing roles is a plus.
  • Familiarity with both B2B and B2C payment behaviors.

Technical Skills

  • Proficiency in Microsoft Excel (PivotTables, VLOOKUPs).
  • Experience with ERP systems, especially SAP and Athena Practice, is highly desirable.

Soft Skills

  • Exceptional attention to detail and accuracy.
  • Strong analytical and problem-solving skills.
  • Excellent communication and time management.
  • Ability to work independently and collaboratively in a team environment.

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