Customer Support Specialist

hace 20 horas

Circunvalación Guevara Jal, México GDL Connect S de RL de CV A tiempo completo

About Us:

GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.

About the role:

The Customer Support's responsibility is to accurately determine borrower mortgage intent, follow defined workflows, document outcomes, and route records correctly within a structured system. Success in this role is measured by accuracy, discipline, and adherence to defined standards.

What You'll Do::

  • Conduct outbound and inbound contact with consumers regarding mortgage related inquiries
  • Perform structured intent discovery to determine purchase, refinance/HELOC, or non-lending intent
  • Follow approved scripts and contact standards without deviation
  • Accurately document all contact attempts, conversations, and outcomes in the CRM
  • Route records to the correct workflow stage based on verified intent
  • Cleanly exit non-lending inquiries without continued follow-up
  • Resolve assigned records within the same business day whenever required
  • Adhere strictly to service-level expectations and escalation rules
  • Participate in daily and weekly execution reviews during the pilot phase

Required Skills & Experience:

  • Bachelor's Degree completed
  • Clear, professional spoken English suitable for U.S.-based consumers
  • Comfort making a high volume of structured outbound calls daily
  • Ability to follow scripts and defined processes exactly
  • Strong listening skills and calm, professional phone presence
  • Comfort working in a highly governed, audited environment
  • Willingness to receive frequent feedback and correction during the pilot phase
  • High attention to detail and documentation accuracy

What We Offer:

  • Salary $21k - $22k gross
  • Full law benefits (20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus)
  • Punctuality and attendance bonus of $2,200 MXN tax free monthly
  • Excellence bonus of $1,000 MXN tax free
  • Caja de Ahorro
  • Medical Insurance (mayor, minor and preventive)

Schedule:

  • Regular (November – March): Monday to Friday 08:00 AM – 05:00 PM
  • During Daylight Saving Time in the U.S. (March – November): Monday to Friday 07:00 AM – 04:00 PM

Tipo de puesto: Tiempo completo

Sueldo: $21, $22,000.00 al mes

Beneficios:

  • Caja de ahorro
  • Días de maternidad superiores a los de la ley
  • Días de paternidad superiores a los de la ley
  • Programa de referidos
  • Seguro de gastos médicos
  • Seguro de gastos médicos mayores
  • Seguro dental

Pregunta(s) de postulación:

  • Are you comfortable working in an onsite setting?
  • Are you ok with the schedule for this position?
  • What's your salary expectation in mexican pesos and gross wisely?

Idioma:

  • Inglés (C1) (Deseable)

Lugar de trabajo: Empleo presencial

  • Customer Support Specialist

    hace 20 horas

    , Ladrón de Guevara, Jal., México UPLIFT TALENT PARTNERS A tiempo completo

    ABOUT USWe're redefining how modern clinics deliver care. As a leading platform for Good Faith Exams (GFEs) and telemedicine solutions for med-spas, wellness clinics, and medical practices, we offer a seamless, on-demand experience for both providers and patients across the U.S.Our mission is to empower Med Spas and clinics with innovative telehealth...

  • Customer Support Specialist

    hace 7 días

    Ladrón de Guevara, México UPLIFT TALENT PARTNERS A tiempo completo

    **ABOUT US**We’re redefining how modern clinics deliver care. As a leading platform for Good Faith Exams (GFEs) and telemedicine solutions for med-spas, wellness clinics, and medical practices, we offer a seamless, on-demand experience for both providers and patients across the U.S.Our mission is to empower Med Spas and clinics with innovative telehealth...

  • Customer Support Specialist

    hace 20 horas

    Guadalajara, Jal., , Mexico Push Operations A tiempo completo

    The Team:We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create...

  • Business Banking Specialist

    hace 4 semanas

    Circunvalación Guevara, México GDL Connect S de RL de CV A tiempo completo

    **Company Description**GDL Connect is a US-based company with operations in Guadalajara, Mexico, specializing in nearshoring staffing to lower operational costs and maintain company culture. We enable clients to have full control of their staff and operations for seamless integration and results. Our mission is to provide cross-cultural excellence in...

  • Business Banking Specialist

    hace 17 horas

    Circunvalación Guevara, México GDL Connect S de RL de CV A tiempo completo

    **Company Description** GDL Connect is a US-based company with operations in Guadalajara, Mexico, specializing in nearshoring staffing to lower operational costs and maintain company culture. We enable clients to have full control of their staff and operations for seamless integration and results. Our mission is to provide cross-cultural excellence in...

  • IT Support

    hace 2 semanas

    Circunvalación Guevara, México GDL Connect S de RL de CV A tiempo completo

    **About Us**: GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth. **About the role**: **What You’ll Do** - Assist...

  • IT Support L1

    hace 20 horas

    , Circunvalación Guevara, Jal., México GDL Connect S de RL de CV A tiempo completo

    About Us:GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.About the role:Provide first-level technical support for...

  • Technical Support Specialist 4

    hace 21 horas

    , Rinconadas del Sol, Jal., México Sanmina A tiempo completo

    Technical Support Specialist 4Education: Bachelors degree in Computer Engineering or computer-related careers.Experience: Experience at least 3 years in similar position,Knowledge: Basic English, End User support, Printing Support, Server Support, Linux and chromeOS administration,Skills / Competencies: Basic English, Servers Administration, Help Desk,...

  • Customer Service Representative

    hace 4 semanas

    Circunvalación Guevara, México GDL Connect S de RL de CV A tiempo completo

    **Company Description**GDL Connect is a US-based company with operations in Guadalajara, Mexico, offering top-tier nearshoring staffing services to lower operational costs without compromising company culture. With a focus on cross-cultural excellence, GDL Connect empowers businesses to focus on expansion and growth while providing regional proximity for...

  • Customer Service Representative

    hace 17 horas

    Circunvalación Guevara, México GDL Connect S de RL de CV A tiempo completo

    **Company Description** GDL Connect is a US-based company with operations in Guadalajara, Mexico, offering top-tier nearshoring staffing services to lower operational costs without compromising company culture. With a focus on cross-cultural excellence, GDL Connect empowers businesses to focus on expansion and growth while providing regional proximity for...