Service Coordinator
hace 1 semana
Position Summary:
Milacron is looking for a Service Coordinator to join our team in Querétaro, Mexico.
Work You'll Do:
Ensure the prompt and efficient fulfillment of customer technical service requests (internal and external), maintaining high levels of customer satisfaction through empathy, interest, and effective follow-up to ensure successful closure.
Advise and coordinate the team of technicians to meet the sales AOP of the business unit, overseeing daily tasks and ensuring team performance aligns with KPIs.
Manage and control the schedule of service technicians, prioritizing service requests based on customer needs and urgency.
Provide telephone support when required, considering the urgency of customer issues, and ensure effective communication and problem resolution.
Supervise daily tasks assigned to technicians, ensuring compliance with company policies, code of conduct, and confidentiality standards.
Maintain and verify the proper functioning of tools and equipment used in service activities.
Follow up on purchase orders and service assignments from initiation to completion, ensuring timely delivery.
Evaluate and record service data for KPI tracking and reporting purposes.
Control and manage the service department's budget, preparing billing and service reports accurately.
Safeguard company assets under your responsibility (laptop, vehicle, mobile, tools) at all times.
Be available to attend to customers and technicians on working days and weekends, demonstrating flexibility and commitment to service excellence.
Qualifications:
Education: Industrial Engineering or related field
Experience: 3+ years in a similar position, personnel management, and knowledge of plastic injection processes
English: Intermediate (Business and Technical)
#LI-AP1 #LI-ONSITE
Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ("MRO") supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.
EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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