Credit & Collections Manager - Mexico

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About the Role:

We're looking for a high-energy, hands-on Credit and Collections Manager who has experience with billing and collection activities, managing accounts receivables and DSO, , creating world class credit, billing and collections processes, and managing a team of billing, collection and AR analysts. The ideal candidate can think strategically on a process level and also execute in the details.  Join our small but mighty and expanding team to help establish the processes and procedures that will support JumpCloud as we continue to expand globally.

• Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, and keep collections activity accurate and up to date
• Oversight of Billing & Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues.
• Communicate and correspond with customers and sales representatives to question and/or investigate past-due or unpaid invoices.
• Provides invoice copies and supporting documents to customers.
• Research and resolve all customer billing disputes.
• Provide regular reporting to Management on outstanding AR by Customer.
• Compiles and completes month end reporting, including Allowance for Doubtful accounts
• Provide recommendations for settlement and payment plan options.
• Evaluate and create standard operating procedures for collection/recovery solutions
• Work closely with Management to identify, escalate, and resolve collections issues
• Manage and continuously improve processes for collecting funds, and for keeping accounts receivables current and accurate from both invoicing and payment applications.
• Help improve our DSO and reduce bad debt

• 6+ years of collection experience; 3 + years of collections management experience supervising a team.
• Demonstrated experience and knowledge of the order to cash processes.
• Experience in business-to-business collections preferred
• Excellent decision-making, communication, and leadership skills
• You are a problem solver, leading from the front while bringing creativity and efficiency
• Ability to effectively present information verbally and in writing
• Strong attention to detail
• Customer service mindset
• Netsuite experience preferred.
• High proficiency in Excel

• Bachelor's Degree or equivalent experience

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Where you'll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.  

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud's three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses ) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at with the subject line "Scam Notice"

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